1637 results found
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Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…
2 votes -
Templates for Different Roles
It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier
2 votes -
being able to actively see if someone is even available without the mouse hovering over...
I want to beable to see if my team (in team groups) is available without being forced to hover over the person with my mouse.
3 votes -
Send an alert when x numbers of calls are in the queue
We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes
10 votes -
Ability to have an emergency 24/7 call queue which can override specified users available hours.
I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
3 votes -
Bring back the list of recent text messages on the phone tab.
I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls
1 vote -
Showing that a call was answered on the other deskphone
Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.
8 votes -
Random display of Caller ID
Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. But if I get a call from Washington State, I answer. You should have an option to display RANDOM numbers to the person being called. This serves a double purpose. 1. Higher answer rates 2. Longer use of numbers in caller ID bucket before they get flagged as spam or telemarketer. I…
1 vote -
Allow users the ability to be available/unavailable in multiple call queues.
My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity to only accept calls from a specific call queue at one time vs. being available on both call queues.
14 votes -
VoiceMail to E-Mail Language Filter
Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive word and emailed off. This was taken to our HR Representative. There should be some way to keep this from happening in a business installation.
1 vote -
Free guest account to convert to paid
There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…
11 votes -
Transferred calls default to "blind"
We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.
2 votes -
Private Park ring reversion
Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature to be added to the platform.
6 votes -
configure a desktop phone to a generic user
We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
1 vote -
Live Dictation of Phone Calls and Meetings (Speech-to-text)
Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
5 votes -
Add Paging Groups in RC App
We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?
14 votes -
Create a more powerful filter for robocalls going through Toll-free numbers
Robocalls are coming into our toll-free numbers in high volume and incurring daily charges to our account. There should at least be a filter on calls coming to toll-free numbers which will determine if they are valid calls or not.
7 votes -
Ability to call multiple numbers and send a pre-recorded message.
Ability to call multiple numbers and send a pre-recorded message.
7 votes -
Filter Faxes by Number
Filter faxes by the number they were sent from for various reasons, such as to be deleted automatically
1 vote -
Allow Callers to Transfer to Another Extension by Pressing 0 During a Voicemail Greeting
With our old phone system we would frequently include "press 0 to speak with someone if you have an urgent issue" in our voicemail greeting. This way if they were calling their primary contact and weren't able to speak with them they could easily be transferred to another extension (typically our reception call group) so they could speak with someone instead of leaving a voicemail.
6 votes
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