1541 results found
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Add voicemail to text in french
Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.
3 votes -
The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.
While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html9 votes -
Hide Email for Specific Users in Directory
We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.
7 votes -
Enhance Accessibility features on desk top phone
Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.
1 vote -
Firmware update: T46S to work with Plantronic Voyager UC [bluetooth]
Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.
3 votes -
Allow spoofing of outbound caller ID after verifying ownership of spoofed number
It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.
3 votes -
Call log for transferred calls
In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.
7 votes -
RingEX PCI Compliance
This request is to certify the RingEX platform to be PCI compliant within all geographic locations.
19 votes -
Feature of Ring Back Ring Tone
Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.
3 votes -
print fax directly from other programs
I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
3 votes -
Support e911 profiles for mobile/remote users to quickly change
As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.
9 votes -
Allow users to pickup a call ringing on another Extension
Most phone systems allow something like a "pickup group" which gives users in the same group the permission to pickup a ringing call on another extension.For example, lets say we have 10 users in a queue and 3 are away from their desk. However, one of those users forgot to set their desk phone to DND - a call comes into the queue and rings on the phone. Allow another user in the queue to pickup that call by dialing a code or pressing a button and entering the extension
11 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes -
Dial 9+number for main company Caller ID #, 8 for second caller ID #
Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…
4 votes -
Include Extension in All calls history
At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated extension. My old desk phone could do this.
1 vote -
Allow to continue typing while receiving an inbound call
This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distracts you.
1 vote -
Remove CCRN's from Outbound CallerID options
With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.
5 votes -
Contact Directory be automatically integrated with RingCentral account's Company directory
Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact
10 votes -
Provide enable/disable slider for queue members
Allow queue members to be turned on and off with a slider like ring groups.
4 votes -
Removing Inbound Caller ID
I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
7 votes
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