1567 results found
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Ability to delegate permission to manage a specific group(s)
It would be nice to be able to give an individual or a role the ability to manage specific group(s), not all of a type of group. For example, give a manager the ability to manage their own Call Monitoring group for who is in the Users that can monitor area but not all of the other Call Monitoring groups. This would allow the manager to let, for example, their new employees listen-in on calls during training and then remove them as needed, without submitting a request for the IT team and/or to an authorized [delegated] Call Monitoring group administrator,…
5 votes -
Zero Out to be based on individual users instead of on company level.
I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.
5 votes -
Multi-Language dial-by-name in the IVR Menu
We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for FrenchAt any time a caller can dial 9 the access the dial-by-name directoryIf the users presses 1, then 9 The prompt plays in English"Please dial the first 3 letters of the person’s first name and press the pound key. "If the user presses 2, then presses 9We need the prompt to say "Please dial the first 3 letters of the person’s first name and press the pound key. "but say it in French.
6 votes -
Add CCRN to directory in RC Office
Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.
3 votes -
Auto Answer feature in Chrome Extension/Play Store version of Ringcentral
In the Windows desktop version of Ringcentral Phone app there is a feature to Auto Answer a call within a set amount of time (5, 10, 15 , etc, secs)We are moving our workforce towards using Chromebooks instead of a standard Windows desktop and this is one of the features we use heavily for our call center.I am testing out the Ringcentral Chrome extension as well as the RC Phone/RC App found in the Play Store and I've been going over the settings and it does not seem to be an option in any of the apps.Is it possible to…
4 votes -
Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
11 votes -
Once reached the VM, the system should send a Youtube link to the caller
I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
1 vote -
Dial code/prefix for different caller ID
I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers:-Certain phones can dial 9 + the phone number to use the Main company number as the outgoing caller ID number for this call-Certain phones can dial 8 + the phone number to use their direct number (or other assigned #) as the outgoing caller ID number for this callRC support suggested to change the user's caller ID in the admin portal, except this doesn't make sense if you have…
3 votes -
when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number
i do not want to have to press anything when answering the phone.
1 vote -
Leave blank space between extension on the desk phone
It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.
1 vote -
One Touch Audio Dial In
Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
5 votes -
Reporting needed by IVR button press
We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
7 votes -
Fax Notifications: Display the Incoming Fax # for the Sender on Received Faxes
Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displays when the notification is received, thus masking the generic email address. This enables easier identification of the faxes, as we receive faxes over time from many of the same entities and, with our former provider, were able to use that from entry to easily sort received faxes within our inboxes.
3 votes -
Outbound Calling Blocked Numbers Notification
RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked.There are instances where the numbers that end up being blocked are actually conference numbers that a lot of people use.Without prior notice, it comes as a surprise when we are suddenly unable to attend a conference call, especially if it is for medical and legal emergencies.
1 vote -
When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.
It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
6 votes -
Limited Call Log Access
Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
4 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
6 votes -
Auto-discard voicemails less than 5 seconds
Hi community,Newly using RC w/ Premium plan, here is my idea:Automatically discard voicemails less than 5 seconds longGood clearance of hanging messages and contagious cough.Thank you for your attention !
6 votes -
Call Queue voicemails: Ability to send to multiple extensions instead of going to the online-only "Messages"
Users with Desk phones will have access to Call Queue voicemailsFor example, we have a call queue with custom rules to send calls to different users. If a caller leaves a voicemail it should go to the intended recipient of the call queue (or at least to the voicemail box of all managers assigned to the call queue)
4 votes -
Offer option to change voicemail format to a lossless format like ALAC instead of AAC
Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
2 votes
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