1744 results found
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Conference call reporting
We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the numbers together. You have to search each number. They may not always remember the numbers to search and would be much easier if they could pull a report of those types of calls only. I was told that this is in the works and it would be best to put an idea…
8 votes -
Virtual Phoneservice for Freshdesk
Integration with Freshdesk Phone Service in the Ticket System
1 vote -
Enable all users in call queue access to a general mailbox on desk phone.
I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.
8 votes -
View contacts from RC app and RC phone app to deskphone
View contacts from RC app and RC phone app to deskphone
17 votes -
Allow Ring My Phone to be turned on/off by user with presence monitoring
Currently, if a user monitors multiple user's presence, there is only an option to turn on/off "ring my phone" for all users. It would be helpful to allow that setting to be turned on/off by monitored user. This would allow a user to see the status of users on their physical phone, but not have the phone ring for everyone they want to monitor status.So, I would want to have 10 users where I monitor presence, but only 5 of them I want their line to ring when their phone rings.
18 votes -
Detailed Call Log Information on the Desktop app.
If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To:864-772-3410 (me) for example. That's what I need to locate when using computer.
1 vote -
Add a notes/description field to each user extension visable to only admins
I would like to have a notes/description field added to each user extension in service web that will allow any admin to make notes on the user. This should be visible to only user admins. For example, notes on why settings have been configured a certain way.
12 votes -
Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications.The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I would like to request a setting that automatically resets the the participant code after each use.If a past client, or anyone else, has the fixed participant they could theoretically listen in on other clients future calls which exposes any ring central users who owe a duty of confidential to huge liability.
2 votes -
Globally Change hold music for all users
also connecting music.
7 votes -
Pause followed by additional digits
I called help desk looking for a way to store numbers in phone book that include a phone number followed by a pause and then followed by additional digits. such as how I have my conference bridge stored in my cell phone address book. The help desk advised they were not able to provide a solution.
12 votes -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes -
Allow multiple CallerID - Text
It would be nice to be able to modify the Outbound CallerID Number and Text being shown. We currently have two sites under our MulitSite RingCentral Account to do this.
2 votes -
Caller ID should include our business name
Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would…
2 votes -
Incoming Caller ID for Each Company
I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have…
6 votes -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Call log for transferred calls
In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up because it was a dead or sales call, wrong number, etc. In a perfect world I could type in an extension and see how many calls I transferred to that particular extension.
12 votes -
Allow calling with 4 digits plus the area code
My French client would like to dial 4 digits with the area code : For example, he wants to call 3436, he will dial +33 3436.Or adding this number to an extension within the account, and allow the call with this extension.
2 votes -
Please consolidate your network communications
Teams requires only 3 network rules to completely control all aspects of Teams Voice and Audio traffic. RingCentral requires 18 service entries and 44 separate CIDR block entries. This is very Frankenstein, please consider consolidating your services. It is very error prone due to the vas number of rules needed as well as enormously time consuming to implement.
2 votes -
Dial by assigned number
When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…
1 vote
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