1744 results found
-
Export User name and number to a spread sheet
You should ad a button to the Admin console that allows us to export user information such as the phone number and name and extension assigned to the user
1 vote -
Better Verbal Voicemail number read out
RC when listening to VM the number reads out as one long number and would like it to either say the number as a telephone number or read each digit seperately.
1 vote -
DTMF tones via speed dials
Would like the ability to add pauses and DTMF tones to speed dials within RC App so that the dtmf tones are dialed after pauses.Ex: 770-777-7777,,,12345#
4 votes -
Display our company logo alongside Caller ID to outgoing call recipients
This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.
15 votes -
Have a Vonage like modem to be able to hook standard phones, not only VOIP phones
Hello RC teamCan you implement something similar to a vonage modem where I can have any normal phone hooked with a telephone cable to a modem. At this time, dependency only on VOIP phones is outdated. Having the ability to use the regular phones as well would be great.Thanks.
1 vote -
Feature of Ring Back Ring Tone
Hello Ring Central,A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and not a new one.Thank you,National Business Technologies.
4 votes -
Single Call Handling for users that are working Queue Calls.
We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this really kills their work flow and focus, having to ignore or send to voice mail calls that come in while they are working a call. I have administered 3 different phone systems over the years and this is the first one that did not have call handling, and I would really like to see it as a…
4 votes -
Make the phone app work on Kindle Fire.
The Kindle Fire is a low cost widely available android tablet. Many people, including me use these as inexpensive work platforms for email and phone. The old phone app version used to work just fine on the kindle fire, it would be helpful for me and others if the new phone app was backported to allow it to run on these devices.
1 vote -
call queue visibility
I need to know how many callers (and how long) are waiting in the queue in a given time.
9 votes -
HUD on Desk Phone
It would be nice to see who other users on our phone system are talking to on the desk phone.
4 votes -
When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.
Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, the problem goes away. However when we disable and enable a line on the web portal, it retains whatever the previous setting of 8 Rings / 40 seconds. But If we disable and enable a line on the mobile app, it changes the line to 4 Rings / 20 seconds. 4 Rings…
1 vote -
Report for Parked calls
I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
3 votes -
Log Text Message and Call Activity to a Google Sheet
This would help employees reference last communications with different relationship stakeholders for better communication transparency and less repetition. Same concept as a CRM - but focusing on the communications and logging to a Google Sheet. There are several CRMs available, but logging text messages seems rare as of now, and a google sheet is flexible and can be integrated into other workflows. Logging text messages and call activity in a Google Sheet will help small and growing organizations that don't need a full (complex) CRM, but would like the benefit of having a log of history and last communications with…
3 votes -
Font too large
The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
1 vote -
Automatic call forwarding that rotates weekly on external numbers
A feature for forwarding option which automatically rotates weekly to a list of external numbers.
1 vote -
3-way call enhancements (show and remove participants)
3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
15 votes -
Break from rings between calls in call queue
To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.
3 votes -
Contact Directory be automatically integrated with RingCentral account's Company directory
Currently, only the Corporate Directory is automatically integrated with the RingCentral account's Company directory. There should also be a way where the Contact Directory can be automatically integrated with the RingCentral account's Company directory as well, rather than having the users manually add in their contacts locally on the device.This would greatly benefit users because it'll save them from having to manually enter in each contact
12 votes -
Set different caller ID for outbound calls using the line keys of the expansion module
The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.
1 vote -
Allow extension to be dialed automatically
Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.
1 vote
- Don't see your idea?