12689 results found
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Callback ID appearance
Callback ID appearance
Automatically apply the caller ID that the caller used to reach me.
Please have this feature available on mobile apps as well.3 votes -
Individual users signing in as themselves for shared fax lines
Individual users signing in as themselves for shared fax lines
We are a healthcare organization that spans the United States. We have RingCentral fax lines in which providers send and receive into.
e.g.
Facility 1 -> 800-100-000
Facility 2 -> 800-100-001The problem we are running into, is that the only we we can see RingCentral working is by creating these facilities as "users", and using shared access passwords that multiple users can know.
I have since set-up SSO, so our individual users can sign in, but this offers no visibility into the sites they manage, more specifically the faxes.…
3 votes -
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a
1 vote -
Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice
Summary:
Add the Yealink T42U IP phone to the list of RingCentral's certified supported devices for assisted provisioning. This will enable automatic configuration and HD Voice (G.722 codec) functionality.Detailed Description:
- The Yealink T42U is a popular and widely used IP phone model equipped with the G.722 codec, which supports high-definition (HD) voice calls.
- Currently, the Yealink T42U is not listed among RingCentral's certified supported phones. This necessitates manual provisioning, which is time-consuming and prone to errors.
- More importantly, manual provisioning prevents the automatic activation of HD Voice, even though the phone hardware supports it.
-…1 vote -
Ring group
I recommend to move Ring Groups away from User Settings into separate module.
Ring Groups are heavily used in simple call scenarios and deserve more visibility.
The Queues are not one size fit all and not a substitute for Ring Groups due to their complexity
1 vote -
ability to detect invalid phone number when sending faxes using the app
Customer would like to have the system to have the ability to detect invalid phone numbers when sending faxes using the app. It would be helpful for them since they are sending faxes in bulk
2 votes -
Allow the import and export of key assignments in Key Templates.
Key Templates are very tedious to develop. Even more tedious is when you need to duplicate a phone template or update a large number of entries, such as with a sidecar, or creating a duplicate template on a different piece of hardware. (eg going from the Mitel 6940 to 6940W phones requires all new templates)
Request is to have a CSV Export of Key Templates details that can act as in import to either update existing templates, or create new Key templates.
Import and Export to CSV is a HUGE Timesaver on every feature set that has a large data…
8 votes -
To show the date deleted for faxes
Customer looking for a feature for deleted fax - to show the actual date when the fax were deleted in the folder for Deleted Items
3 votes -
Ring me feature
Customer would like to have an option that when someone click the hyperlink for ring me it calls directly to their line without asking for the phone number
1 vote -
allow role domain to be selected during new account creation
So while using the add User function a template can be selected thus linking a role to the user account, however, once the account is created you have to open the new accounts role setting to then select the correct role domain setting as it defaults to Company. Can there be an option to either choose the correct site or to have the process select the site domain based on the users Site selected during creation?
1 vote -
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.
1 vote -
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
1 vote -
Automatic Return Call
Have a feature where in if I access the voicemail of RingCentral using 3rd party number there should be an option where in it will automatically return the call of the person who left the voicemail.
1 vote -
Do Not Disturb or Absent so that the phone behaves
If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.
1 vote -
Differentiating between internal and external calls
We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.
1 vote -
merged 2 shared lines
merged 2 shared lines so both groups would ring at the same time
1 vote -
Customer wants to have the option to listen to the voicemail messages on his personal mobile.
Customer wants to have the option to listen to the voicemail messages on his personal mobile and not on the RingCentral application.
1 vote -
Centralized External Shared Contacts Directory automatically remove duplicate contacts
Customer is requesting for the automatically removal of duplicate contact information on the centralized External Shared Contacts Directory. Since the admin is the only person who can add the contact on the admin portal and every users will gather all of their personal contacts, chances of Duplicate contacts will occur and customer wanted for the feature to automatically detect the duplicate contact and automatically removing those duplicate contact on the centralized External Shared Contacts Directory.
2 votes -
Ability to Customize already created Template Fax Cover Pages
Currently, there are tons of fax cover page templates we can choose to use, however we can only enter the number of whom we're sending a fax to. The current cover pages do not allow us to enter a name or a company and it looks unprofessional. I don't understand WHY this is a problem in the first place, but it seems that it is according to RC reps. If you provide simple templates, the least you can do is allow us to edit them.
2 votes -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
74 votes
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