12042 results found
-
Number in the Inventory
Wants to have a password on the number in the inventory to make sure no one accidentally deleted them.
1 vote -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
The ability to send an SMS message message to a call queue that does not have a direct number assigned.
The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.
1 vote -
App, RingOut and Caller ID
On the app (computer) when you select RingOut you can no longer set a different caller id number. Allow the ability to select the number even if the RingOut is on.
10 votes -
ability to remove/gray out call queue status toggle for call queue members when not allowed in service web
What we are trying to do is remove the ability of the users who are in a call queue from turning off their call queue calls. We would like to remove this option or grey it out so the queue users cannot change it.
12 votes -
Capability to retrieve deleted sms for deleted extensions.
Capability to retrieve deleted sms for deleted extensions.
27 votes -
Mass update for emails and passwords.
Admin should have access to mass update email address and password.
1 vote -
Merging Calls in RingCentral harder to do in "New Layout"
New Layout Dial Pad: (To “merge” conference the call, need to click on “Call list” then hover over call on hold and select the “merge” option)This is making it harder for our users to "Merge' calls. Can we get the functionality added back into the new app? Workaround: Switch the MVP App to the Old Layout but we don't know how long it will be around.
32 votes -
Save RC app custom status
I was wondering if there is a feature where I can save my custom statuses? Every time RingCentral updates and logs me out, my statuses reset to default, and I have to save them all over again.
5 votes -
Push to Talk Groups
Customer would like to request for PTT feature in RC. Would like to have groups when accessing this feature not simply broadcasting to all devices.
2 votes -
IVR Menu Incoming Call Queue email notication
Request for Incoming Calls Email Notification from IVR Menu to Call Queue Settings
2 votes -
Incoming text message information
Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.
4 votes -
RingCentral Directory Integration Enhancements
Overview:
The current functionality for uploading templates to the RingCentral Directory presents challenges in maintaining updated and correctly formatted contact information. This feature request aims to improve the user experience by allowing for easier editing and updating of directory entries, as well as enhancing search capabilities, particularly by company name.- Editing and Updating Uploaded Entries:
Issue: Currently, when uploading a template to the RingCentral Directory, the existing directory entries are included but may not be edited or updated in the desired format.
Proposal: Enable users to edit and update existing directory entries directly within the RingCentral interface, without the need…6 votes -
ability to disable call history on an iphone
customer wanted to have an ability to disable the call logs from her ring central application to appear on her regular phone app
2 votes -
Specify Calls to Receive on Different Devices using the Same Profile (RC App)
Customer is requesting for the feature to be able to log in to the RC app on different devices under 1 profile but can specify which calls will route to each devices.
2 votes -
Name Recording in Directory
Where would an end user go to audibly record their name for use in the system directory. I can find a setting for this within service.ringcentral.com, but cannot at app.ringcentral.com. It is my assumption that we want the end user going to app.ringcentral.com rather than service.ringcentral.com. It seems counter-intuitive to direct them to another site for this setting.
2 votes -
Turn Off Beep Sound for Polycom EDGEE550 for voicemails
Would be better if we have an option to turn off the Beep sound whenever there was a voicemail left to minimize the noise in the workplace.
2 votes -
Email notification for required changes on the account
The ability to receive notification ahead of time or before the implementation of any changes or policy on the account.
2 votes -
Caller ID/ Contact
Company Caller ID will appear on the device of the callers once they called the company number.
4 votes -
Separate Settings for Call Queue and Extension Ring groups
Right now, call queue is not working due to the ring group set up under the extension settings. It would be great for call queue to work as designed regardless of the extension settings.
8 votes
- Don't see your idea?