11779 results found
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external number
Ability to receive missed call notification when the call is routed to an external number
4 votes -
Parked Call Banner – Automatically Close the Popup When the Parked Call is Answered
We would like the green Parked Call popup box to automatically close when the parked call is answered. This will be a nice feature to have so that we can be assured that the parked call is answered. Currently, the popup remains open, and we have to manually check to see if someone picked up the parked call, which is inefficient.
12 votes -
Longer Time Frame to Access Call Logs
Customer wants a longer time frame to access call logs.
7 votes -
Direct call from the extension send voicemail to call queue extensions
Ability to forward those direct voice messages to all extension to a call queue extension so they can one a one place to check it in that queue
5 votes -
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
Have app save my choice for input and output. If the headset is not recognized, them go to the default setting.
The app should remember the last setting. Only go to default if the that choice(headset) is not available.
5 votes -
Ability to accept calls from prison
From a law firm:
For the past month
they are unable to receive calls from jail
- The call would come in and when they press 1 to accept the call
- they would hear a prompt error message that says: RingCentral does not support incoming calls from Prison- as of the moment - No Resolution is available - even if we enable call screening we cannot customize the announcement or prompt our vendor does not support incoming calls from Prison
5 votes -
Call Recording Capacity Report
Call Recording Capacity Report- there are calls that are not being recorded and one of the reason is the call recording max capacity 100k for auto call recording. We would like to have a reporting where we can see how full the call recording to avoid having this type of issue.
12 votes -
Call using RC app on number listed on voicemail on admin portal
WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it
1 vote -
Admin assigned as the call queue manager can assign the status of the members
Admin assigned as the call queue manager can assign the status of the members and can toggle the button for the members to receive or not to receive any calls.
No users on that call queue will be able to remove their selves on the queue and their status is available to accept queue calls1 vote -
Enable Authentication via UK Landline Numbers
The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.
1 vote -
1 vote
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Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes
Be able to see status messages of users so that if they use the Processing Call status we can see how long on average this takes (as part of reporting)
1 vote -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes -
Call Queue handling
I am looking to set up the following call routing configuration, which I was told is currently not possible:
I have a call queue with 3 members. When the main number is dialed, I want the phones of these 3 members to ring simultaneously for about 20-30 seconds. If the call is not answered within that time, I want the call to continue ringing on the same 3 members’ phones plus an additional 4 members’ phones, making a total of 7 phones ringing simultaneously. If no one answers after another 20-30 seconds, I want the call to go to the…
2 votes -
Cisco support for shared lines
Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.
2 votes -
Call Queue Manager permissions
we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks
14 votes -
Call forwarding in mobile app
An additional feature in RC mobile app interface to have the option to forward the call onset instead of answering the call or forwarding it to voicemail
6 votes -
Call Masking for credit card transactions need to be available for mvp plans.
I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
35 votes -
phone will not ring if fax is forwarded to extension
Phone should not ring if fax is forwarded to another extension.
4 votes -
Ability to set time allotted between key presses to enter extension and/or name
Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections
11 votes
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