This would help agents who take calls from Contact Center and direct calls to RingCentral to quickly distinguish calls based on the ringtone

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure others would be pleased to have this feature too.

One of our branches that we have recently moved to RingCentral had asked if it were possible to assign different ring tones to be able to distinguish between incoming call queue calls, and incoming direct line calls. This was something that was already working on their old phone system, and they would prefer to still have this ability instead of having to look at their desk phone screen each time to see if it's an incoming call queue call, or an incoming direct line call.

We have different dial-in numbers for multiple d/b/a companies owned by us. So that we can distinguish how to correctly answer the phone (we have a human answering all calls), we need to be able to tell which number someone is calling in on.

I think it would be great if you had an automatic different ring tone when someone dialed an extension directly as opposed to an outside call. We don't always intercom, but sometimes use the extension which would alert coworker automatically of the source of the call.

We now offer an indicator on the desk phone that an incoming call is a forwarded call that was intended for another user. We would also like a different ring tone

Ability to set a different Ring tone for internal Extension to Extention calls than main number incoming calls. Each extention would know it is another employee calling them.

This feature would be a setting to the Call Queue and Groups. It would enable groups to change their incoming ring tones. For example, we have a New York group that has the main company number where we would want the ring tone to be different than when people call our individual numbers. That way we can quickly differentiate when someone needs us directly or is calling generally. (Note: ring settings set for common and direct number do not work on physical phone, only uses direct number ringtone instead of the company number (Common ring tone)) (Yealink T54W phones)

Being able to have a different ringtone for a call coming through to your direct line and one that is a queue call would be helpful. I would like to know if the call is for me or its part of the queue so I can differentiate the two. Different ringtone for an intercom call would also be helpful.

I am logged into a queue for helpdesk.. and doing so, I would like to step away to do other work close to my desk but know that when my phone is ringing that calls for the helpdesk are ringing in a fashion that I can Identify it as a helpdesk call. Or calls coming to my extension or line directly being dialed to reach me only, I can identify those calls separately as well because each number should ring with a different ring tone that I set up. Could you add this to the console, as it was a known feature in both 3Com and in Cisco phone systems of which I am used to. Others at Trillium have asked for this feature, in RC but it doesn't exist as of yet.

We have a few employees that will handle different calls for instance, guests, owners, emergencies, etc. Are we able to set up a different type ring tone for each extension so that when our phones ring we will know who needs to answer it.

this would allow users in the office to identify who's phone was ringing easier

This would allow someone working with two different companies such as myself to differentiate by ringer the number the caller has dialed to reach the line. In a perfect world I could prepare myself and answer with the correct company greeting.

I’d like to set up a 2different ring tones one for direct number incoming calls and the other for general number incoming calls. Is this already possible?