1831 results found
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Classify inbound calls
add the ability to classify inbound calls as "Bookable" or "Non-Bookable". This will help businesses track CSR performance accurately.
1 vote -
Ring Central Archiver - File Naming Convention
We connected our RC archiver to BOX to store recordings, but the file naming convention was updated in the process. The file name now makes it difficult for our automation to extract the phone number and relate call recordings to records in Salesforce. Is there any way we can adjust the file naming convention when file move from RC to Box?
2 votes -
RingCentral for Salesforce Conference Call
Currently, when a Salesforce agent utilizes the RingCentral CTI (Computer Telephony Integration) to initiate a 3-way conference/merge call, hanging up or exiting the call prematurely terminates the session for all remaining external parties.
To improve agent efficiency, optimize call handling times, and prevent broken customer experiences, we propose an enhancement to the RingCentral for Salesforce integration to support Host-Initiated Drop-off (Persistent Bridging). This would allow an agent to bridge two external parties (e.g., a customer and a third-party vendor or internal specialist) and exit the call safely while leaving the other two participants connected.
5 votes -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
Desktop Plugin for Microsoft Teams - Limit the number of valid calls
Desktop Plugin for Microsoft Teams - Limit the number of valid call sessions to a reasonable number of seconds, to stop multiple calls to the same number. Since the RC embedded app in Teams does not disable the dialer a user can keep clicking the dial button before the call popup window launches. RC embedded app does not block the call button like the standard RC app with a pop up windows saying the dialer has launched into a pop up window and the RC Desktop Pugin also has no limitation on how many calls can be made with in…
1 vote -
RC App Dial pad Feature to Prompt in RC app that "The Keypad is now open in a new window."
Teams embedded RC app to have Dial pad feature to Prompt in RC app that "The Keypad is now open in a new window." to match RC App. The Dialer window in RC embedded app does not disappear or get disabled when the pop up dialer window is launching allowing users to click as many times as they want spawning multiple calls to the same person or if calling into CXOne the user well get multiple agents answering the call.
1 vote -
Feature Request: Dynamic Extension Assignment Based on Phone Number Suffix during Okta SCIM Provisioning
Current Behavior:
When utilizing Okta SCIM (System for Cross-domain Identity Management) to automatically provision and lifecycle new users into RingCentral, the system automatically assigns internal extension numbers chronologically/sequentially (e.g., assigning the next available number like 101, 102, 103... or 1001, 1002...). There is currently no native logic within the SCIM sync process to map a user's extension to their assigned Direct Inward Dialing (DID) phone number.
Requested Functionality:
We request an option within the RingCentral SCIM provisioning configuration (specifically for Okta integrations) to automatically extract and assign the last 3 or 4 digits of a user's assigned direct phone number…
1 vote -
Attach Call Recording Links to Salesforce Cases Instead of Tasks
Ability to attach call recording links directly to Salesforce Cases instead of Tasks.
1 vote -
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
SMS templates in RC for Outlook
would be great if SMS templates is also available in RC for Outlook just like in HubSpot and Salesforce
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
2 votes -
HubSpot Token Personalization for Text Templates
Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.
Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.
1 vote -
Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
It would be helpful to have the ability to Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
1 vote -
Telus Business Connect App for Google
Ability to send fax using Telus business connect app for Google
1 vote -
Archiver Notification Preferences – Display Default Recipient Indicator
Request to add a visual indicator within Admin Portal → More → Apps and Resources → Archiver → Notification Preferences showing that the connected Archiver account is already configured as the default recipient of notifications.
Currently, there is no indication that the connected Archiver user automatically receives notifications, which may cause confusion for administrators reviewing the settings. Adding a label, badge, or informational note would improve visibility and help users easily identify who is receiving Archiver notifications by default.
1 vote -
Office at hand outlook
Customer is on GCC high environment. They want to confirm if we have a XML file that we can share with them so that they can use Office at hand Outlook in webmail
1 vote -
To include Nigeria in RingCentral International Numbers Supported Countries
The customer would like to assign/add a user extension with an international phone number for their employee based in Nigeria.
Currently Nigeria is not yet Supported.
Submitted this feature request on behalf of the customer so that they may be able to work with their Nigerian -based employee in the future through RingCentral.
1 vote -
SSO Login in RC App - Email Address Prompt
The customer is using Microsoft Entra and wants the RingCentral desktop app to automatically detect their Windows login for a seamless sign-in. Currently, the app requires them to manually enter their email and password and select the SSO option.
1 vote -
Universal Setting to enable AI Notes on CRM
To have a universal setting on NetSuite or for CRMs to enable "AI Notes" or "Call transcript" settings on the RC plug-in for all users.
1 vote -
Make the RC managed package configurable in Salesforce
Currently the RC managed package is not configurable in Salesforce. Pls make it configurable so users can adjust settings.
1 vote
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