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1413 results found

  1. Show HUD subtab after call ends

    I have the HUD subtab when I'm in the Phone tab of the RC app. Previously, before an update a few months ago, the RC app would remember the last selected subtab after a call ended, which was almost always HUD. Now, it always returns me to the Keypad subtab after a call.

    2 votes
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  2. Enabling Ai Notes on google extension

    transription of the conversation for all users on ringcentral for google

    1 vote
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  3. Archiver

    Ability to archive the previous recording prior to connecting the archiver

    1 vote
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  4. Upload bulk Contacts on RC Admin Portal

    Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
    Additionally, please improve the upload time as well

    2 votes
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  5. Kipu CRM Integration

    We need a way to merge our RingCentral interactions and AI call transcriptions into our Kipu CRM system. We need to be able to log vital call metrics and information with our prospective, current, and prior clients within Kipu. At the moment there is no way to get these two platforms working together.

    1 vote
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  6. Add, remove, or cancel services without needing to talk to Retention

    Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.

    1 vote
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  7. RC for Salesforce - Call Disposition for Sales Engagement

    Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement

    2 votes
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  8. RC for Salesforce - Missed Calls Reports and Case Creation

    Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce

    2 votes
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  9. Aptly

    As a long-term customer, I would like to request approval for the integration of automated text messaging with Aptly. This would enable us to automatically send scheduling reminders to our residents.

    After recently transitioning from Lead Simple to Aptly, we discovered that this feature is unavailable through RingCentral. This integration is crucial for our operations, particularly for our annual and biannual property checks, which require us to send 72-hour scheduling reminders and 24-hour courtesy reminders.

    Without this automated system, we will be manually sending over 2,000 text messages in 2025 alone, just to comply with our required process. This is…

    2 votes
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  10. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes
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  11. RC for Salesforce - Auto-logs for old/past SMS

    Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
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  12. RingSense AI controls on FreshWorks CRM

    cx would like to have controls for ringsense AI on integrated CRM Freshworks.

    2 votes
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  13. RingCentral Scheduler

    Can the RingCentral Scheduler be made visible outside of just meetings in Microsoft Outlook? I would like the button for RingCentral Scheduler on the main ribbon, so I can one click to schedule a meeting with RingCentral. I have tried work arounds with macros to make this happen, but I get a message that states, "RingCentral Scheduler is context-sensitive and works within meetings only."

    1 vote
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  14. Lever by Employ Integration

    Lever is primarily a HR/Recruiting tool that helps us configure, manage, and schedule our new hire candidate interviews. Zoom and MSTeams currently allow Lever to integrate with their respective accounts. The integration allows you to connect your external Zoom/MSTeams meeting links directly within Lever's platform. Current state with RingCentral is that our end users would have to create the candidate interviews in RingCentral first, and then copy/paste their meeting links into each new hire interview session within Lever. Functional, but not ideal during our heavy onboarding periods with "bulk" meeting creation.

    1 vote
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  15. RC for Zapier - Contact Sync for 3rd Party Applications

    I am building a zap with the Zapier integration and I am noticing that the name field coming over in the zap is not populated. I do have my Google Contacts synced with the RC app but apparently this is not being passed to Zapier. Is there some way to make this work so I can bring in the name of a contact for use in a zap integration? I would use the G-suite integration for Directory Integration but since I only have a gmail account and not a full G-suite account that doesn't appear to work (or at least…

    1 vote
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  16. RingCentral for Salesforce - Call Transcription

    Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    4 votes
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  17. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

    The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…

    4 votes
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  18. RC for Salesforce - SMS Logs

    If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
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  19. AI Transcription in RC App to RC for Salesforce

    Need to get the AI transcribed notes from RC app to RC for Salesforce

    7 votes
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  20. ability to capture call/sms activity while user is offline on Salesforce

    1 vote
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