Settings and activity

18 results found

1. Disable "AI is taking notes" when on call

   163 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   S supported this idea  ·  Nov 18, 2024

2. HUD- ALL option is missing

   30 votes

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   New  ·  6 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S commented  ·  Nov 12, 2024  ·  Edit…  ·  Delete…

   Need parks and extension on the same page.

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   S supported this idea  ·  Oct 28, 2024

3. HUD List Vertical Format vs Horizontal Format option

   42 votes

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   New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Nov 12, 2024
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   S commented  ·  Nov 12, 2024  ·  Edit…  ·  Delete…

   And also parks/contacts on the same window!

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4. Ability to dial out while there is an incoming call

   91 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Nov 12, 2024

5. Dialpad should be accessible on the HUD screen.

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Oct 28, 2024

6. Bring back the pre 2024 HUD on the desktop APP

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Oct 28, 2024

7. Customize popup notifications

   30 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

8. Enable option to limit a specific RingCentral app notifications

   11 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

9. Disable HUD park notification

   28 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

10. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

11. Read notification for RingCentral messages

    178 votes

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    61 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    S supported this idea  ·  Apr 18, 2024

12. Multiple Voicemail Greetings

    209 votes

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    Future Consideration  ·  58 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

13. Separate ring for Desktop app and Mobile app

    213 votes

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    36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    S supported this idea  ·  Apr 18, 2024

14. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is currently in open beta and available for all!

    S supported this idea  ·  Apr 18, 2024

15. Call Queue members visibility to calls in queue

    36 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

17. Ability to set an alternate destination when no agents are available in a Call Queue

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    S shared this idea  ·  Apr 18, 2024

18. Ability to group and sort HUD contacts

    16 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024
    S shared this idea  ·  Feb 19, 2024