Settings and activity

18 results found

1. Disable "AI is taking notes" when on call

   37 votes

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   11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

   S supported this idea  ·  Nov 18, 2024

2. HUD- ALL option is missing

   21 votes

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   New  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S commented  ·  Nov 12, 2024  ·  Edit…  ·  Delete…

   Need parks and extension on the same page.

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   S supported this idea  ·  Oct 28, 2024

3. HUD List Vertical Format vs Horizontal Format option

   29 votes

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   New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Nov 12, 2024
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   S commented  ·  Nov 12, 2024  ·  Edit…  ·  Delete…

   And also parks/contacts on the same window!

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4. Ability to dial out while there is an incoming call

   77 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Nov 12, 2024

5. Dialpad should be accessible on the HUD screen.

   15 votes

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   New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Oct 28, 2024

6. Bring back the pre 2024 HUD on the desktop APP

   11 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Oct 28, 2024

7. Customize popup notifications

   20 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

8. Enable option to limit a specific RingCentral app notifications

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

9. Disable HUD park notification

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   S supported this idea  ·  Apr 30, 2024

10. Desk phone to ring first before app

    101 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

11. Read notification for RingCentral messages

    138 votes

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    45 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    S supported this idea  ·  Apr 18, 2024

12. Multiple Voicemail Greetings

    180 votes

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    Future Consideration  ·  44 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

13. Separate ring for Desktop app and Mobile app

    181 votes

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    21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, this is planned. It is coming with new call service features in Summer 2024!
    S supported this idea  ·  Apr 18, 2024

14. Use the app in conjunction with a physical phone

    156 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is currently in open beta and available for all!

    S supported this idea  ·  Apr 18, 2024

15. Call Queue members visibility to calls in queue

    30 votes

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    8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    147 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024

17. Ability to set an alternate destination when no agents are available in a Call Queue

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    S shared this idea  ·  Apr 18, 2024

18. Ability to group and sort HUD contacts

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    S supported this idea  ·  Apr 18, 2024
    S shared this idea  ·  Feb 19, 2024