← RingCentral Ideas

Settings and activity

18 results found

  1. Disable "AI is taking notes" when on call

    134 votes
    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    S supported this idea  · 

  2. HUD- ALL option is missing

    28 votes
    New  ·  5 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    S commented  · 

    Need parks and extension on the same page.

    S supported this idea  · 

  3. HUD List Vertical Format vs Horizontal Format option

    37 votes
    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    S supported this idea  · 
    An error occurred while saving the comment
    S commented  · 

    And also parks/contacts on the same window!

  4. Ability to dial out while there is an incoming call

    84 votes
    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  5. Dialpad should be accessible on the HUD screen.

    19 votes
    New  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  6. Bring back the pre 2024 HUD on the desktop APP

    15 votes
    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  7. Customize popup notifications

    20 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  8. Enable option to limit a specific RingCentral app notifications

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  9. Disable HUD park notification

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  10. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  11. Read notification for RingCentral messages

    168 votes
    54 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded
    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
    S supported this idea  · 

  12. Multiple Voicemail Greetings

    191 votes
    Future Consideration  ·  47 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  13. Separate ring for Desktop app and Mobile app

    197 votes
    26 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  14. Use the app in conjunction with a physical phone

    157 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  15. Call Queue members visibility to calls in queue

    33 votes
    8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    159 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 

  17. Ability to set an alternate destination when no agents are available in a Call Queue

    3 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    S shared this idea  · 

  18. Ability to group and sort HUD contacts

    5 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    S supported this idea  · 
    S shared this idea  ·