← RingCentral Ideas

Settings and activity

29 results found

  1. Display number while transfer

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vincent supported this idea  · 

  2. RingCentral app doesn't display company name on inbound call

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Vincent supported this idea  · 

  3. display company name instead of phone number when using sms

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 

  4. Add Public Holidays into the Call Queue Schedule

    60 votes
    7 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    An error occurred while saving the comment
    Vincent commented  · 

    Hi
    Any update about this implementation ?

  5. Make Call Pickup Groups available in the HUD when Deskphone Pairing is on

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 

  6. View contacts from RC app and RC phone app to deskphone

    12 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 

  7. Desk Phone Pairing and Inbound Calls

    10 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 

  8. Disable the display of External Shared Contacts directory contacts to a group of users.

    5 votes
    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    An error occurred while saving the comment
    Vincent commented  · 

    Or maybe add a checkbox in the app "Display RC external shared contacts database" as you did for those provided by the Google sync.

    Vincent shared this idea  · 

  9. Allow External directory contacts to be saved as quick contacts.

    6 votes
    New  ·  1 comment  ·  Phone & Messaging » Contacts  ·  Admin →
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    Vincent supported this idea  · 

  10. Call Pickup Groups: Support Queue Calls

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Vincent supported this idea  · 

  11. add HUD feature to apple iphone app.

    116 votes
    Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vincent supported this idea  · 

  12. Call queue groups should also be visible on the HUD

    74 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 

  13. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Vincent supported this idea  · 

  14. Remove missed call from queue members if answered

    216 votes
    28 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vincent supported this idea  · 

  15. Our customer request that a call queue member still get a second queue calls from the queue if they are already on another call.

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Vincent supported this idea  · 

  16. Mute incoming call notifications while currently on a call for Mobile App

    15 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Vincent supported this idea  · 

  17. When forwarding a call, show caller ID of original caller, not person who forwarded the call

    14 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Vincent supported this idea  · 

  18. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    55 votes
    Under Review  ·  10 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Vincent supported this idea  · 

  19. Bulk User Upload for Glip / RC App Teams

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Vincent supported this idea  · 

  20. keep online status for mobile app

    13 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Vincent supported this idea  · 
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