Settings and activity

94 results found

1. Ability for agent to place conference call on hold

   6 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 29, 2021

2. Block Robcalls on Company numbers

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 7, 2023

3. MMS for RingCentral for Salesforce app

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 2, 2023

4. RCV Room Connector

   8 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

5. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 23, 2020

6. Suppress deleted call queue members from Call queue analytics

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Sep 5, 2023

7. Speech enabled Auto-Attendant for RC Office

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Oct 7, 2020

8. RCV Breakout Rooms

   10 votes

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   Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

9. Webinar Support for RCV

   10 votes

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   Implemented  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

10. Remove Missed call tracking for a Call Queue call.

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Jul 8, 2020

11. Enable a true DND presence sync

    161 votes

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    15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Coming June 2024!

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    Rollin commented  ·  Jul 23, 2020  ·  Edit…  ·  Delete…

    Edward Jones is requesting a new feature enhancement that when a user on any device (Soft apps (RCApp, RC Phone, Mobile, Web) or Hard Phone) puts themselves in DND that this status is shown across all devices/endpoints.

    Save Submitting...

12. Add ability of the new Group Voice Mail capability to include Call Queues

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Apr 26, 2021

13. Allow newly added trackers to be run against pre-existing recorded calls

    21 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Dec 12, 2023

14. French Canadian language support

    26 votes

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    1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

15. Adding RingSense Dashboard to drive adoption and insight

    51 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Extend Delegate Line Group functionality to the RC App (Desktop and mobile)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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18. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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20. Cordless Phone participation in Shared Lines (branched off of Shared Line/RingGroups line item)

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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