Settings and activity

94 results found

1. Show Toll-free minute usage in Service Web

   71 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rollin commented  ·  Jun 6, 2022  ·  Edit…  ·  Delete…

   Customer is asking for a report to show them the current Toll Free minute usage. This would need to apply for all TF numbers, included those listed as CCRN numbers. Customer was not happy with only a notification when close to all of the TF Minutes used for a month and no way to reconcile the actual usage against the amount of TF credits they have. The only thing available is in the billing tab on Service Web that only show available and and total minutes

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2. Integrate with Bluejeans

   5 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

3. Ability for agent to place conference call on hold

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 29, 2021

4. MMS for RingCentral for Salesforce app

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 2, 2023

5. Block Robcalls on Company numbers

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Feb 7, 2023

6. RCV Room Connector

   8 votes

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   Implemented  ·  0 comments  ·  Events & Video » Rooms  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Aug 26, 2020

7. Suppress deleted call queue members from Call queue analytics

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Sep 5, 2023

8. Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Jul 23, 2020

9. Speech enabled Auto-Attendant for RC Office

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rollin shared this idea  ·  Oct 7, 2020

10. Webinar Support for RCV

    10 votes

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    Implemented  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Aug 26, 2020

11. RCV Breakout Rooms

    10 votes

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    Implemented  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Aug 26, 2020

12. Remove Missed call tracking for a Call Queue call.

    31 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Jul 8, 2020

13. Enable a true DND presence sync

    178 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

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    Rollin commented  ·  Jul 23, 2020  ·  Edit…  ·  Delete…

    Edward Jones is requesting a new feature enhancement that when a user on any device (Soft apps (RCApp, RC Phone, Mobile, Web) or Hard Phone) puts themselves in DND that this status is shown across all devices/endpoints.

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14. Add ability of the new Group Voice Mail capability to include Call Queues

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Rollin shared this idea  ·  Apr 26, 2021

15. French Canadian language support

    29 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

16. RingSense Dashboard based landing page to drive adoption and insight

    63 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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17. Extend Delegate Line Group functionality to the RC App (Desktop and mobile)

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Display the name of the called party when adding coworkers to your call flow or when forwarding all calls

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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19. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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20. Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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