Settings and activity

127 results found

1. Caller ID name should be visible for Toll Free

   138 votes

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   Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Jan 23, 2025

2. Customization of the error message of failed SMS

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Jan 7, 2025

3. Intercom working on a group of extensions

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 24, 2024

4. Apply key template on Presence for yealink device

   38 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 23, 2024

5. Phone call satisfaction feedback/survey

   14 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 20, 2024

6. Disable Call recording announcement

   57 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 19, 2024

7. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   86 votes

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   Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 18, 2024

8. SMS Outbound Caller ID Change

   78 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 16, 2024

9. Integrate SMS with high-velocity sales in SalesForce

   4 votes

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Danielle Dumpit supported this idea  ·  Dec 13, 2024

10. Visual editor for call handling and forwarding

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Dec 6, 2024

11. Call Queue Forwarding to and IVR menu

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Dec 2, 2024

12. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Danielle Dumpit supported this idea  ·  Nov 14, 2024

13. Pause Automatic Call Recording

    14 votes

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    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 12, 2024

14. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    129 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 12, 2024

15. Super Admin to access other user extensions access

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Danielle Dumpit shared this idea  ·  Nov 7, 2024

16. Increase SMS Allocation

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Nov 6, 2024

17. Call waiting for queue calls

    163 votes

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    40 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    Danielle Dumpit supported this idea  ·  Nov 4, 2024

18. Increase Retention Period for Sent Faxes

    113 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 16, 2024

19. Caller ID for every extension

    86 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 10, 2024

20. Include contents of SMS/MMS on the Logs

    141 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Danielle Dumpit supported this idea  ·  Oct 8, 2024