Settings and activity

96 results found

1. Canada - Individual's Name with Caller ID telephone number

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   0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 25, 2025

2. Automatic Recording on RCV

   46 votes

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   Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Aug 13, 2025

3. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

   75 votes

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   Future Consideration  ·  37 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 31, 2025

4. Displaying Caller ID Instead of Call Queue Name on Incoming Calls

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jul 30, 2025

5. External click-to-call links for Jupiter/RCV

   3 votes

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   New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 24, 2025

6. Download and save text message strings

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 19, 2025

7. A template where you can apply the customized RC App navigation Menu

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 16, 2025

8. ability to check audit trail for more than 180 days

   26 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 2, 2025

9. Outbound call recording

   4 votes

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   1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Mark commented  ·  May 22, 2025  ·  Edit…  ·  Delete…

   For Call Queue Outbound Call Recording, hoping this feature would be implemented.

   Save Submitting...

10. Add Contact Profile Photo in the Windows App and Android App

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 13, 2025

11. Super Admin Role But Read Only

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  May 5, 2025

12. Missing messages in RingCentral Desktop App

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 28, 2025

13. See calls and messages for more than 1 extension from the Application.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 28, 2025

14. Set the default virtual background for all users in an organization

    29 votes

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    Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 24, 2025

15. blocked outbound caller ID being tagged as spam

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 23, 2025

16. Disable "AI is taking notes" when on call

    174 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    An error occurred while saving the comment
    Mark commented  ·  Apr 23, 2025  ·  Edit…  ·  Delete…

    Ability to disable AI voice prompt, the customer wanted to remove the "AI is taking notes"

    Save Submitting...
    Mark supported this idea  ·  Apr 23, 2025

17. Increase SMS Logs in the Admin Portal to at least a year

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 22, 2025

18. Increase Retention Period for Sent Faxes

    149 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 15, 2025

19. Hide phone number and caller id on HUD active call

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 4, 2025

20. Hide my information about who I am speaking with from incoming calls

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 3, 2025