Settings and activity

91 results found

1. Download and save text message strings

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 19, 2025

2. A template where you can apply the customized RC App navigation Menu

   11 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 16, 2025

3. ability to check audit trail for more than 180 days

   24 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Jun 2, 2025

4. Outbound call recording

   4 votes

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   1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark commented  ·  May 22, 2025  ·  Edit…  ·  Delete…

   For Call Queue Outbound Call Recording, hoping this feature would be implemented.

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5. Add Contact Profile Photo in the Windows App and Android App

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 13, 2025

6. Super Admin Role But Read Only

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  May 5, 2025

7. Missing messages in RingCentral Desktop App

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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   Mark shared this idea  ·  Apr 28, 2025

8. See calls and messages for more than 1 extension from the Application.

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 28, 2025

9. Set the default virtual background for all users in an organization

   29 votes

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Mark supported this idea  ·  Apr 24, 2025

10. blocked outbound caller ID being tagged as spam

    15 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 23, 2025

11. Disable "AI is taking notes" when on call

    171 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    An error occurred while saving the comment
    Mark commented  ·  Apr 23, 2025  ·  Edit…  ·  Delete…

    Ability to disable AI voice prompt, the customer wanted to remove the "AI is taking notes"

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    Mark supported this idea  ·  Apr 23, 2025

12. Increase SMS Logs in the Admin Portal to at least a year

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 22, 2025

13. Increase Retention Period for Sent Faxes

    135 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 15, 2025

14. Hide phone number and caller id on HUD active call

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Apr 4, 2025

15. Hide my information about who I am speaking with from incoming calls

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Apr 3, 2025

16. Use Personal Mobile Numbers for Ringout Caller ID

    4 votes

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    Needs More Information  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Mark commented  ·  Mar 27, 2025  ·  Edit…  ·  Delete…

    Hi,

    Is there any functionality from within RingCentral for an end user to authorize the personal cell number to be used as the caller ID when initiating calls through RingCentral?

    Save Submitting...

17. Customize Settings for Message Only Extension Email Notifications

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 25, 2025

18. Beeping tone when when the other party hang up the call

    • 

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Mar 18, 2025

19. voicedrop

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark shared this idea  ·  Jan 21, 2025

20. Arrange call queue list members based on the Rotation

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark supported this idea  ·  Aug 28, 2024