Settings and activity

85 results found

1. Missing messages in RingCentral Desktop App

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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   Zanrakuzai shared this idea  ·  Apr 28, 2025

2. See calls and messages for more than 1 extension from the Application.

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 28, 2025

3. Set the default virtual background for all users in an organization

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   Under Review  ·  2 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 24, 2025

4. blocked outbound caller ID being tagged as spam

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 23, 2025

5. Disable "AI is taking notes" when on call

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

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   Zanrakuzai commented  ·  Apr 23, 2025  ·  Edit…  ·  Delete…

   Ability to disable AI voice prompt, the customer wanted to remove the "AI is taking notes"

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   Zanrakuzai supported this idea  ·  Apr 23, 2025

6. Increase SMS Logs in the Admin Portal to at least a year

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 22, 2025

7. Increase Retention Period for Sent Faxes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 15, 2025

8. Hide phone number and caller id on HUD active call

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Zanrakuzai supported this idea  ·  Apr 4, 2025

9. Hide my information about who I am speaking with from incoming calls

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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   Zanrakuzai shared this idea  ·  Apr 3, 2025

10. Use Personal Mobile Numbers for Ringout Caller ID

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    Needs More Information  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai commented  ·  Mar 27, 2025  ·  Edit…  ·  Delete…

    Hi,

    Is there any functionality from within RingCentral for an end user to authorize the personal cell number to be used as the caller ID when initiating calls through RingCentral?

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11. Customize Settings for Message Only Extension Email Notifications

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Mar 25, 2025

12. Beeping tone when when the other party hang up the call

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    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Mar 18, 2025

13. voicedrop

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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    Zanrakuzai shared this idea  ·  Jan 21, 2025

14. Arrange call queue list members based on the Rotation

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Aug 28, 2024

15. Extension to Extension for Calling only

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zanrakuzai shared this idea  ·  Aug 2, 2024

16. Limited access on the RC app to a specific user

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai commented  ·  Aug 2, 2024  ·  Edit…  ·  Delete…

    We need to set setup a number of phone extensions to not be able to call outside the building.

    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

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    Zanrakuzai supported this idea  ·  Aug 2, 2024

17. Call handling directly ringing the next extension.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Aug 2, 2024

18. Caller ID name should be visible for Toll Free

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    Future Consideration  ·  28 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jul 24, 2024

19. Company directory | possibility to block certain accounts

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jul 8, 2024

20. Sync Contact Directory between Polycom and Admin Portal

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    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Zanrakuzai supported this idea  ·  Jul 8, 2024