Settings and activity

64 results found

1. CNAM feature for Canada

   54 votes

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   Under Review  ·  12 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Nov 13, 2024

2. Assign Ringtones for individual lines

   20 votes

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   Planned  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Nov 1, 2024

3. Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext

   8 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Oct 7, 2024

4. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

   82 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Oct 7, 2024

5. Manage Meetings from within RC App without linking to Calendar

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Oct 4, 2024

6. Push notifications

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Sep 20, 2024

7. Option to Delete any Team message by admin on the RC mobile app

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Sep 5, 2024

8. Admin Role-Managing Private and Public Teams

   12 votes

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   2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Ryan Lopez supported this idea  ·  Sep 5, 2024

9. Allow handling of multiple Call Queue calls

   106 votes

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   21 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.
   Ryan Lopez supported this idea  ·  Aug 20, 2024

10. Round Robin in randomized order

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Aug 19, 2024

11. Block 5 Digit Number or not Full Phone number

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Aug 14, 2024

12. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Aug 9, 2024

13. Performance report refresh rate

    • 

    7 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Aug 6, 2024

14. Filter by Scorecard completed

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Ryan Lopez supported this idea  ·  Jul 26, 2024

15. Call waiting to apply on call queue members.

    68 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 22, 2024

16. Call queue member can accept multiple calls

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 22, 2024

17. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    13 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 19, 2024

18. Multiple recipient for faxes and SMS

    109 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 11, 2024

19. Assign SMS bundles

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 4, 2024

20. Auto Text Replies After Hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ryan Lopez supported this idea  ·  Jul 1, 2024