Settings and activity
17 results found
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4 votes
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Lisa Rodriguez
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27 votesLisa Rodriguez
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11 votesLisa Rodriguez
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2 votesLisa Rodriguez
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35 votesLisa Rodriguez
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5 votesLisa Rodriguez
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3 votesLisa Rodriguez
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2 votesLisa Rodriguez
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3 votesLisa Rodriguez
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6 votes
An error occurred while saving the comment Lisa Rodriguez
commented
I have multiple folders for customer projects with multiple group chats of various kinds under each one. (see attached snippet). Each morning I have to expand each folder to be able to see all of the chat groups under each one, to check for any new messages. During the day these folders condense again (and I'm not sure what the trigger is that is causing them to condense) - and then I have to go through and manually expand them all again. The reason I want them to stay expanded is so that I can see if there's new messages. If I'm not 'at mentioned', but there is a new note added to one of underlying chat groups, the chat group name is BOLD, but I can't tell that if the folder is condensed. I would prefer to keep them all expanded unless I manually click to condense the folder -- OR -- another way to combat this issue is to have some sort of indicator on the condensed file folder line so that I know if there are any new messages in any of the underlying chat groups and then I don't mind keeping them condensed and just expanding the folder when I see there's a new message. (that may actually be more ideal, to save space)
Lisa Rodriguez
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240 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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10 votes
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7 votes
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34 votes
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13 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The app now remembers you last 6 statuses!
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477 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
Would love this! I'm a PM who needs to be able to quickly copy/paste or download action items for my notes. I can't even select them to copy/paste and there's no option to download.