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  1. 2 votes

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    Sean shared this idea  · 
  2. 7 votes

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  3. 68 votes

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  4. 54 votes

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  5. 7 votes

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  6. 114 votes

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  7. 16 votes

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  8. 21 votes

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  9. 54 votes

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  10. 160 votes

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    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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    Sean commented  · 

    I have two receptionists in a call queue but if they are both on the phone a call only goes to a waitlist and waits for an available user resulting in missed calls if they don't get off the phone quick enough. Having people in a call queue that can handle 3-4 calls at any given time is a must for a receptionist position. You have this ability for individual users why not for users in a queue?

  11. 3 votes

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  12. 32 votes

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  13. 694 votes

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  14. 212 votes

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  15. 473 votes

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  16. 5 votes

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  17. 14 votes

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  18. 15 votes

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