Settings and activity
22 results found
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18 votes
Sean
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8 votesSean
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13 votesSean
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113 votesSean
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2 votesSean
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7 votes
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72 votes
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67 votes
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7 votes
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131 votes
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18 votes
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21 votes
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67 votes
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163 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_USAn error occurred while saving the comment -
3 votes
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33 votes
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1,240 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.
Thank you!
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248 votes
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478 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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5 votes
I have two receptionists in a call queue but if they are both on the phone a call only goes to a waitlist and waits for an available user resulting in missed calls if they don't get off the phone quick enough. Having people in a call queue that can handle 3-4 calls at any given time is a must for a receptionist position. You have this ability for individual users why not for users in a queue?