← RingCentral Ideas

Settings and activity

18 results found

  1. Give the admin the ability to clear a users text, voicemail, and other history

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sean shared this idea  · 

  2. Desktop to Handset

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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  3. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  4. Super Admin Can View any Message/FAX/Voicemail

    61 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Saving contact calls in one master account

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  6. Allow admins to change user profile information (including pictures)

    124 votes
    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. RC University Courses assigment, and progress tracking over multiple users.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Allow Admins to Log in as any User

    21 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Allow multiple people to call monitor at the same time

    65 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Call waiting for queue calls

    162 votes
    40 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
    An error occurred while saving the comment
    Sean commented  · 

    I have two receptionists in a call queue but if they are both on the phone a call only goes to a waitlist and waits for an available user resulting in missed calls if they don't get off the phone quick enough. Having people in a call queue that can handle 3-4 calls at any given time is a must for a receptionist position. You have this ability for individual users why not for users in a queue?

  11. Abandoned Call Definition

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. voicemail auditing by administrators

    32 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  14. Analytics regarding Text Messaging/SMS

    231 votes
    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  15. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  16. Tracking Texts as a KPI

    5 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Download and save text message strings

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  18. Add ability for call queues to be added to call monitoring groups

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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