Settings and activity
23 results found
-
30 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Thank you everyone for reporting this-- our Product team is reviewing resolutions now.
An error occurred while saving the comment -
16 votes
Jerry
supported this idea
·
-
24 votesJerry
supported this idea
·
An error occurred while saving the comment Jerry
commented
This is super important to us since we manage a lot of calls and agents need to park multiple calls at a time so having visibility in HUD will be extremely critical. This is available in BOC so we want the similar functionality in RC HUD.
-
21 votesJerry
shared this idea
·
-
11 votes
An error occurred while saving the comment Jerry
commented
This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.
An error occurred while saving the comment Jerry
commented
This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.
Jerry
supported this idea
·
-
10 votes
An error occurred while saving the comment Jerry
commented
This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.
Jerry
supported this idea
·
-
11 votes
An error occurred while saving the comment Jerry
commented
This feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue call.
Jerry
supported this idea
·
-
25 votesJerry
shared this idea
·
-
32 votes
-
92 votes
-
56 votes
-
30 votes
-
4 votes
-
12 votes
-
77 votes
-
475 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
-
4 votes
-
7 votes
-
88 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings.
-
7 votes
We do NOT want normal regular users to see the "Admin Portal" option in Users setting service portal. This should not be by design since it will confuse the normal regular users.