Settings and activity

34 results found

1. MSI installer with Auto Update

   36 votes

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   8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is now available on the downloads page: https://support.ringcentral.com/download.html

   
   

   Vinny supported this idea  ·  Dec 11, 2024

2. Add an OPT Out Signature line to SMS message automatically

   44 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Vinny supported this idea  ·  Nov 1, 2024

3. Add visibility and management of globally parked calls

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Nov 2, 2023

4. Allow user to be part of multiple roles

   2 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Vinny shared this idea  ·  Jan 19, 2024

5. add HUD feature to apple iphone app.

   119 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Adjust how missed calls are categorized for group calls

   475 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

7. Tiered Ring Groups - Call Queues

   4 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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8. It should be visible which people are registered on a call queue

   17 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

   185 votes

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

10. Add Public Holidays into the Call Queue Schedule

    60 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This will be implemented in November 2024 as Call Queue Custom Rule Templates!

11. Add ability to pull call waiting in queue

    20 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. Parked Call Visibility

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Integration with Apple Watch

    104 votes

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    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. User group access call log of the same user group

    72 votes

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    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. SMS/Text Templates

    80 votes

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    47 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, this is now available for desktop and mobile app in a Beta state. Learn more about this functionality here. 

    
    

    Thank you! 

16. Increasing Paging Only group to more than 25 devices

    94 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Desk Phone and Desktop application Sync

    100 votes

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    Planned  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Looking to arrange HUD by Dept/group

    98 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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19. Call Queue Direct Number for Users in Queue

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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20. Alert for Call Queue Voicemails in RingCentral App

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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