Settings and activity

87 results found

1. Allow Call Queue Voicemail Selection

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Analytics regarding Text Messaging/SMS

   329 votes

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   44 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

   SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

3. Ability to assign dedicated fax number to multiple users

   109 votes

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   Under Review  ·  26 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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4. Assign phone numbers to CCRN in MVP Admin

   11 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. Departmental Voicemail Box

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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6. Improve detection of "default" audio device.

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Fax Icon pointed to the fax extension

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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8. Customize popup notifications

   30 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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9. Call Park Notification Control in the RingCentral Desktop App

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   119 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Allow for control of the various HID devices like Headsets and Clickshare

    10 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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11. Pop up window for Internal Messaging

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Status Share can be seen under HUD and once the DND is off, it will clear the status share

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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13. Call Queue Pick up on Mobile app

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. have the capability of choosing less Play announcement for IVR

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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15. Looking to see Custom Status in HUD without having to click the profile picture

    46 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now available! Please ensure you are on the latest version of the app.

16. Tracking offline and online time in RC Status

    25 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Wanted to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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18. Change display information for incoming calls

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Change the label in RingCentral Video Meeting

    8 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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20. Adjust how missed calls are categorized for group calls

    484 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status