Settings and activity

65 results found

1. Notification for threshold on data retention.

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Ability to turn off call quality survey for agents.

   40 votes

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   8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.

3. Notifications: Task assigned/reassigned to me

   83 votes

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   Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Jul 13, 2022  ·  Edit…  ·  Delete…

   When a task it created, there should be an option to sent notification through email or to have at least a pop-up notification from RC Mobile and Desktop App on the set due date of the task.

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4. Add Admin's desktop app as ring option

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Add Status Emoji next to name

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lynce commented  ·  Oct 12, 2021  ·  Edit…  ·  Delete…

   To be able to share custom status that would show in the HUB and in the contacts, not just in the messaging thru the RC App.

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