Settings and activity

75 results found

1. UK Mobile Numbers as a Substitute Caller ID

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jan 30, 2025

2. RingCX - Option not to count outbound queue calls within inbound reporting stats

   30 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jan 20, 2025

3. Call Queue voicemails available in RC APP and GUI interface

   70 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jan 17, 2025

4. Bulk MS teams Disconnect or Reconnect

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   9 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Ildefonso Ambrocio commented  ·  Dec 3, 2024  ·  Edit…  ·  Delete…

   Account Name: HC One
   UID: 236260066

   Mat of HC One requested for this feature also, he said that it is time consuming to manually deactivate users one at a time.

   Save Submitting...
   Ildefonso Ambrocio supported this idea  ·  Dec 3, 2024

5. We would like to partition the corporate directory by site

   110 votes

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   Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Nov 21, 2024

6. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

   24 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Nov 7, 2024

7. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Nov 7, 2024

8. Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Jun 20, 2024

9. Include "Microphone" and "Speaker" in MOS call card for phone calls

   15 votes

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   1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Ildefonso Ambrocio supported this idea  ·  Apr 30, 2024

10. Add The Ability To Send An Email For Answered Calls

    22 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio supported this idea  ·  Apr 5, 2024

11. Deleted voicemail tracker

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Jun 30, 2022

12. Roles and Permission specific template only

    2 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Dec 7, 2020

13. Contact Center bill breakdown be included in the RC MVP bill

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Nov 4, 2022

14. Add Ringer and Audio control settings for RingCentral Contact Center Voice Chrome Extension

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Ildefonso Ambrocio shared this idea  ·  Jun 19, 2023

15. Sync Teams Status with RC Status

    32 votes

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    Implemented  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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16. Add Yealink 79P to device that can receive page

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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17. Allow Administrator to disable "Auto-answer call" feature

    121 votes

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    14 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is available! Learn more here.

18. Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Possibility to filter by more criterias when adding members to a qall queue

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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