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32 results found

  1. Ability to dial out using IVN as outbound caller ID

    8 votes

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    New  ·  3 comments  ·  Phone & Messaging » International  ·  Admin →
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    Mariel supported this idea  · 

  2. Cross-Site Access Management Enhancement

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mariel commented  · 

    I’d like to request the ability to separate the company directory for each site.

    Currently, when the “Include User in Company Directory” option is enabled, the user is published across all sites, regardless of whether site access is limited or unrestricted.

    Ideally, if a user from Site A is set to “Include User in Company Directory”, that user should only appear within Site A’s directory and not be visible to users in Site B or the Main Site.

    This enhancement would help maintain directory accuracy, improve privacy, and ensure that users only have visibility into the contacts relevant to their specific site.

    Mariel supported this idea  · 

  3. Customer saved the phone number as a contact on her mobile device; she wants to override the contact's displayed CNAM.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Mariel supported this idea  · 

  4. CNAM for a mobile carrier

    86 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mariel supported this idea  · 

  5. Further customization options for Smart ACR

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mariel supported this idea  · 

  6. removes or suppresses the missed call notification on the deskphone if the call has already been answered through the app

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mariel supported this idea  · 

  7. ALLOW DRUG NAMES TO BE SENT VIA SMS

    10 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mariel supported this idea  · 

  8. RingSense Task to set to closed automatically

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mariel supported this idea  · 

  9. RingSense to Microsoft Dynamicxs 365 - Task to be and open task instead o automatically completed

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mariel supported this idea  · 

  10. RingCentral for Dynamics365: CTI to utilize "regarding" field

    3 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Mariel supported this idea  · 

  11. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    45 votes

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    New  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Mariel supported this idea  · 

  12. RingSense Interactions Tab

    3 votes

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Mariel supported this idea  · 
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    Mariel commented  · 

    I would like to add that there are users who are part of the call queue, and whoever is the user that was rung and answered the call, their interactions will also show on the other users.

    For example:

    Call from Call Queue

    There are 5 members of the queue

    User A
    User B
    User C
    User D
    User E

    User C answered the call, and on User A's interactions, that call of User C will show in USER A. Customer would like to have the interactions of the user alone. Since USER C answered the call - USER C interactions should not be showing in USER A MY INTERACTIONS.

  13. Allow to send faxes to non T38 transmission

    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Mariel supported this idea  · 

  14. Moving Billing Item to anther cost center

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mariel commented  · 

    Hi,

    This is also missing on this UID: 63485530007

    Since customers need to move users to different cost centers and we are talking about thousands of users here, it would be very beneficial if this option were added to their service web.

    We tried using the template, but it was not as straightforward as expected.

  15. Ability to login on the app for a Call Queue extension

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Mariel supported this idea  · 

  16. Personalize CNAM

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Mariel supported this idea  · 

  17. outbound caller ID options on desk phones

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Mariel supported this idea  · 

  18. Have an option to receive faxes simultaneously by email and fax machine

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    Mariel supported this idea  · 

  19. RingCentral Deskphones and RingCentral Phone Applications are not synced. When answering a call on the computer application, the deskpho...

    13 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Admin →
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    Mariel supported this idea  · 

  20. Allow Desktop app to make outbound calls using Mobile License

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Mariel commented  · 

    Hi Team,

    Currently, mobile users (NO RINGEX LICENSE) are unable to make calls from the DESKTOP APP but can on the mobile app. It would also be helpful for the customer if mobile license holders could make calls using their desktop app.

    Mariel supported this idea  · 
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