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← RingCentral Ideas

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118 results found

  1. Salesforce Integration - Log Call Recording from RC as a File

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Aliyah shared this idea  · 

  2. Have the ability to restrict an extension from adding another extension in HUD in RC App.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  3. Extend the number of characters/email address that can be added on the email field under notification settings.

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Aliyah shared this idea  · 

  4. Bulk Update for Emergency Response Locations

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  5. Ability to customize password for Poly phones without reverting it to the default.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  6. SMS Usage Counter

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  7. Better integrate the floating window when presenting

    2 votes

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    Under Review  ·  1 comment  ·  Events & Video » Other  ·  Admin →
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    Aliyah supported this idea  · 
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    Aliyah commented  · 

    Customer would like to get rid of the floating icon while he is screensharing because it is blocking his view.

  8. Access call recordings for all users via Application

    17 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  9. New Layout Should Also Include Timestamps of Call Logs

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Aliyah supported this idea  · 
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    Aliyah commented  · 

    The customer has reported that after toggling the switch for the new layout on the RC App, it does not show the timestamp of the past call logs, only the date. Compared to the previous layout, which shows the timestamp for all logs.

  10. Increase amount of members for simultaneous forwarding in a call queue.

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  11. Caller's queue status including their number in the waiting/queue list, how long is the estimated wait time

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Aliyah supported this idea  · 
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    Aliyah commented  · 

    Customer requested to have an option to inform the customer waiting in the line on what number are they in the queue.

  12. Silent Install of RingCentral app. via Intunes

    19 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  13. Deleted call logs restore

    13 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. track spikes in call volume

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. Allow logging in with message-only extension using the desktop/web applications.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Turn off RingCentral Extension and Notifications via Browser

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  17. Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  18. Block phone calls by caller ID

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  19. Remove missed call from queue members if answered

    206 votes

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    25 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Aliyah commented  · 

    It can help users to determine whether the call was missed by all members in the call queue, or if it is already answered by another member on the call queue group. Just to avoid the confusion whether they need to call the missed call back or not.

  20. Add fillable line in Fax menu for person's name to auto-populate in Cover Page

    19 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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