← RingCentral Ideas

Settings and activity

131 results found

  1. Request additional Call Recording Announcements

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  2. Add Presence Feature for Common Area Phones

    5 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah shared this idea  · 

  3. Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file

    3 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah shared this idea  · 

  4. SMS usage of main RC number to be available for all users

    32 votes
    Future Consideration  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  5. Separate Outbound Calling Announcement

    20 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  6. SIP Deskphone for Elevator/Door System

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  7. Call forwarding - Differentiate external/internal calls for forwarding

    12 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  8. Add a KPI on Analytics to have a Disconnect Initiator

    7 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  9. whitelist inbound calls

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  10. Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

    18 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  11. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Aliyah supported this idea  · 

  12. Allow all extensions to send SMS from main Company extension

    165 votes
    Under Review  ·  39 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  13. Increase Retention Period for Sent Faxes

    83 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 

  14. Salesforce Integration - Log Call Recording from RC as a File

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Aliyah shared this idea  · 

  15. Have the ability to restrict an extension from adding another extension in HUD in RC App.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  16. Extend the number of characters/email address that can be added on the email field under notification settings.

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Aliyah shared this idea  · 

  17. Bulk Update for Emergency Response Locations

    1 vote
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  18. Ability to customize password for Poly phones without reverting it to the default.

    7 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  19. SMS Usage Counter

    12 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 
    Aliyah shared this idea  · 

  20. Better integrate the floating window when presenting

    3 votes
    Under Review  ·  1 comment  ·  Events & Video » Other  ·  Admin →
    How important is this to you?
    Aliyah supported this idea  · 
    An error occurred while saving the comment
    Aliyah commented  · 

    Customer would like to get rid of the floating icon while he is screensharing because it is blocking his view.

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