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246 results found

  1. Call Trap

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  2. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    168 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  3. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


    Bianca Serrano supported this idea  · 

  4. Call Forwarding Visibility in Call Logs (External number)

    7 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  5. Retrieve Call Recording

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  6. Shared SMS were multiple users can receive and send SMS on specific number

    1,445 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca Serrano supported this idea  · 

  7. Add the ability to include Limited Extensions in Call Queue groups.

    21 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  8. Allow Super Admin Users to Manage What Counts as an Abandoned Call

    48 votes

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    Implemented  ·  9 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  9. Call Queue ring simultaneously the overflow into another call queue simultaneously

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Bianca Serrano supported this idea  · 

  10. Simultaneous protocol to be added in call queue overflow

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  11. choose which users/extensions will be archived

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  12. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  13. Ability to change line 1 and line 2 presence for Deskphones

    10 votes

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    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  14. Delete bulk messages/Conversation in Unified App

    155 votes

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    Future Consideration  ·  60 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Bianca Serrano supported this idea  · 

  15. Automated Call for Downtime

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  16. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Bianca Serrano supported this idea  · 

  17. Add ability to allow a user to view another user's text message

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Bianca Serrano supported this idea  · 

  18. run user status report

    55 votes

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    Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bianca Serrano supported this idea  · 

  19. Assign Scorecards based on Team/Individual

    9 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Bianca Serrano supported this idea  · 

  20. Disconnect call queue call when no call queue member is available

    16 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Bianca Serrano supported this idea  · 
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