Settings and activity

117 results found

1. Make call queue faxes accessible in the RC app

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 8, 2024

2. Receive OTP for Telegram activation

   8 votes

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   1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Apr 29, 2024

3. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

   Lizzie supported this idea  ·  Apr 24, 2024

4. Export Company Contacts

   18 votes

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   4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Apr 22, 2024

5. Export contact list

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 22, 2024

6. Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

   24 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 22, 2024

7. robo calls call routing

   9 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 10, 2024

8. Edit site for all of the user extension

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Sep 21, 2023

9. Dial emergency number (911) from hot desk phone without logging in from a user extension

   1 vote

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Sep 29, 2023

10. Rearrange the icons showing under contacts in RingCentral App

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie shared this idea  ·  Oct 25, 2023

11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

12. Separate Hold Music from Call Flip

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Ability to block short code numbers the same as blocked phone numbers

    41 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Audio only conference calls

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Update CNAME for all Carries in US and Canada

    55 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Be able to reinstate a deleted employee

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Ability to assign dedicated fax number to multiple users

    83 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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