Settings and activity

120 results found

1. Option to file carrier ticket for outbound CNAM complaints

   35 votes

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   Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 21, 2024

2. Enable recording disclaimer in RCV

   11 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 10, 2024

3. Incoming Call Announcement - Press 1 - Disable for Queues

   65 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 8, 2024

4. Make call queue faxes accessible in the RC app

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  May 8, 2024

5. Receive OTP from websites

   195 votes

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   Under Review  ·  41 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Lizzie commented  ·  Apr 29, 2024  ·  Edit…  ·  Delete…

   They wanted to use their RingCentral number to receive an OTP for Telegram activation.

   Save Submitting...
   Lizzie supported this idea  ·  Apr 29, 2024

6. Assign CNAM to individual users direct numbers via Admin Portal

   49 votes

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   5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   Thanks for sharing this idea! We’re happy to let you know that this feature is now available — you can now set a Caller ID name (CNAM) for an individual phone number directly from the Admin Portal.

   Learn more about how to set it up here: Setting a Caller ID name for an individual phone number.

   Lizzie supported this idea  ·  Apr 24, 2024

7. Export Company Contacts

   18 votes

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   4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Lizzie shared this idea  ·  Apr 22, 2024

8. Export contact list

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 22, 2024

9. Ringcentral Caller ID Name or Number should reflect to Mobile Numbers

   24 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Lizzie supported this idea  ·  Apr 22, 2024

10. robo calls call routing

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie supported this idea  ·  Apr 10, 2024

11. Edit site for all of the user extension

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Lizzie shared this idea  ·  Sep 21, 2023

12. Dial emergency number (911) from hot desk phone without logging in from a user extension

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Lizzie shared this idea  ·  Sep 29, 2023

13. Rearrange the icons showing under contacts in RingCentral App

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Lizzie shared this idea  ·  Oct 25, 2023

14. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

15. Separate Hold Music from Call Flip

    3 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Ability to block short code numbers the same as blocked phone numbers

    42 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Audio only conference calls

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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18. Update CNAME for all Carries in US and Canada

    55 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Be able to reinstate a deleted employee

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Ability to assign dedicated fax number to multiple users

    86 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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