Settings and activity

51 results found

1. SMS: Copy entire text message conversation with sender name & Number and date-time

   50 votes

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   16 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Update as of 1/23/23 - this functionality is coming in Q2 2023, no specific ETA yet. Coming December 2022: the ability to export and save SMS conversations.

2. Feature to disable Beeping for Call Waiting in queues

   48 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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3. Colorblind Setting

   49 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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4. Fax transmission notification to include copy of fax.

   80 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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5. Desk Phone and Desktop application Sync

   106 votes

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   Planned  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Allow admins to change user profile information (including pictures)

   145 votes

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   Under Review  ·  28 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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7. Separate ring for Desktop app and Mobile app

   218 votes

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   36 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, this is planned. It is coming with new call service features in Summer 2024!

8. Looking to arrange HUD by Dept/group

   100 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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9. Send Group Voicemails to a RingCentral Team

   84 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Conference Call: Drop/Remove individuals during call

    110 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

    
    

    Note

    This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

    
    

    Learn more here!

11. Enable a true DND presence sync

    172 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

12. Use the app in conjunction with a physical phone

    160 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This feature is currently in open beta and available for all!

13. Read notification for RingCentral messages

    181 votes

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    64 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminJessica H. (Admin, RingCentral) responded

    September 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!

14. Analytics regarding Text Messaging/SMS

    256 votes

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    Future Consideration  ·  34 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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15. Adjust how missed calls are categorized for group calls

    482 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

16. Forwarding Team messages to emails.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    669 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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18. Grant users the ability to change call forwarding and availability states on behalf of other users

    32 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Add an OPT Out Signature line to SMS message automatically

    45 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. New RingCentral - no date stamp for text messages from the day of

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    114 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Please ensure that you are on the latest version of the app. Thank you!