Settings and activity

255 results found

1. Ability to Change Implicit Team Names

   24 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   RingSense now supports the ability to rename your implicit team names. See more details here

   Marie Apodaca supported this idea  ·  Mar 16, 2025

2. Silence Transcribing Announcement

   79 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 16, 2025

3. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   88 votes

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   Planned  ·  17 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 16, 2025

4. Pop-up window for incoming calls

   22 votes

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 16, 2025

5. Disable "AI is taking notes" when on call

   188 votes

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   42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   Thank you!

   Marie Apodaca supported this idea  ·  Mar 16, 2025

6. Dial-by-Name customization

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 11, 2025

7. Ability for Queue managers to be notified when call is waiting

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 10, 2025

8. Search functionality to find number in TCR Campaigns

   21 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 7, 2025

9. Automatically add new RingCentral numbers to TCR Campaign

   24 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie Apodaca supported this idea  ·  Mar 7, 2025

10. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Mar 7, 2025

11. Allow dialing 811 numbers in the US and Canada

    36 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Mar 4, 2025

12. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    219 votes

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    Planned  ·  45 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Mar 3, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    91 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Mar 3, 2025

14. Option to remove main company number for outbound caller ID settings

    49 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Feb 28, 2025

15. 911 Alert Routing

    83 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

    Marie Apodaca supported this idea  ·  Feb 20, 2025

16. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Feb 20, 2025

17. Admins need to control RingCentral app settings

    27 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Feb 19, 2025

18. Call Pickup Group Forwarded Call Limitation

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Feb 12, 2025

19. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Feb 3, 2025

20. share dashboard

    16 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Marie Apodaca supported this idea  ·  Jan 23, 2025