Settings and activity

216 results found

1. Remove Automatic check on "Add opt-out message" when sending SMS

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   New  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 18, 2025

2. Ability to Download Qos Reports

   75 votes

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   Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

3. Allow QoS Data to be pulled via API

   15 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

4. Schedule report for QoS calls data

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   13 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 16, 2025

5. Pull QoS call score via API

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   21 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 15, 2025

6. Add "Missed Call" handling to Delegate Line Groups

   12 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 12, 2025

7. Receive missed call notification for delegated calls

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 12, 2025

8. Export message data in a readable format like a conversation in the app

   33 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 10, 2025

9. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Marie supported this idea  ·  Sep 9, 2025

10. Bulk license transfer for Cost Center

    15 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 5, 2025

11. Allow for Call Transcripts to be Backed Up via RC Archiver

    16 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 4, 2025

12. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    14 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 4, 2025

13. Adjust the Prompt repeat times of IVR menu

    25 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025

14. Add filter for Holiday 'Queue is Open' System Alerts

    72 votes

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    New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025

15. User Status Details

    27 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Sep 3, 2025

16. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Aug 28, 2025

17. Within Reporting use the Standard Time format of hh:mm:ss

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    5 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Aug 28, 2025

18. Allowing agents to solve digital interactions from folder view with a manual pull.

    12 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Aug 22, 2025

19. Background Noise/Audio Issue Alert Sent to Super Admins

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Aug 21, 2025

20. Reports for adoption and usage.

    11 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Marie supported this idea  ·  Aug 18, 2025