Settings and activity

63 results found

1. Allow a Call Queue to disable voicemail

   56 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  May 13, 2025

2. park

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 10, 2025

3. RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection

   5 votes

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   0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 7, 2025

4. Ability to turn off sharing Transcriptions

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 7, 2025

5. User administrative and compliance reporting

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Mar 31, 2025

6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   88 votes

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   Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Mar 4, 2025

7. Capture RC App and RC Phone App login information in Audit Log

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Jan 7, 2025

8. Only Admins can add 3rd Party Apps

   9 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Jun 19, 2024

9. Support for SSO across multiple Entra ID tenants.

   140 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Esther supported this idea  ·  Apr 18, 2024

10. Account-Wide Holiday Settings and/or Holiday Templates

    252 votes

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    27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

11. Retrieve deleted conversations

    42 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Add Fingers Crossed Emoji

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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15. attach files in a chat while in a video meeting

    35 votes

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    Under Review  ·  2 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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16. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Prebuilt Reports- Ability to copy prebuilt reports into a customizable template

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Add Dinosaur Emojis to RingCentral Chat

    170 votes

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    5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

19. CXOne - Life Cycle Management - Rules

    11 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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20. Analytics - Destination of Call (Export w/existing Spreadsheet)

    19 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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