Settings and activity

402 results found

1. choose which users/extensions will be archived

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 12, 2024

2. Implement a feature that gives paid RingCentral accounts priority access to the newest app builds and updates.

   15 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 10, 2024

3. Ability to change line 1 and line 2 presence for Deskphones

   8 votes

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   New  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 10, 2024

4. Give a reminder when calls are in Park

   73 votes

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   Planned  ·  18 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 9, 2024

5. Custom Return Call Routing for Call Park Timeout

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 9, 2024

6. Press 0 to divert back to operator when on hold or in call park

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 9, 2024

7. The Call Forwarding Feature from one extension to another extension

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 9, 2024

8. Allowing customers to log in using their email address to a different account even if it is already associated to another account.

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 5, 2024

9. SMS Auto-Forwarding

   87 votes

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   Under Review  ·  24 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Sep 5, 2024

10. Automatic text forwarding

    41 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Sep 5, 2024

11. Use same email address use for multiple extensions

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Sep 5, 2024

12. run user status report

    43 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Sep 4, 2024

13. Call filtering base on completed/not completed scorecard

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    6 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports rich scorecard filtering capabilities. You can filter by scorecard status, who was it filled by and optionally the final score of the scorecard.

    Margarette supported this idea  ·  Sep 4, 2024

14. Assign Scorecards based on Team/Individual

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense has added support to assign scorecards to specific teams; call types; duration; source etc. These filters can be used for precise targeting of a scorecard.

    
    

    You can find the details in the release notes - https://support.ringcentral.com/release-notes/ringsense.html

    and the support website - https://support.ringcentral.com/article-v2/Creating-and-managing-scorecards-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    
    

    Additionally, you can see the criteria while creating a new scorecard or editing an existing one as shown in the attached screenshot

    Margarette supported this idea  ·  Sep 4, 2024

15. Device Orders Details

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 31, 2024

16. bring call queue management into the app

    19 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 31, 2024

17. Allow separation of direct voicemail notification and shared voicemail notification.

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 31, 2024

18. Receiving OTP from the bank using the RingCentral Number

    63 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 30, 2024

19. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 29, 2024

20. Call Queue voicemails available in RC APP and GUI interface

    66 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Aug 26, 2024