Settings and activity

483 results found

1. Capture RC App and RC Phone App login information in Audit Log

   28 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Margarette supported this idea  ·  Dec 10, 2024

2. blocked outbound caller ID being tagged as spam

   17 votes

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 6, 2024

3. Outbound Calls Tagged as Robocall | RingCentral

   171 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 6, 2024

4. Allow SMS Outbound Caller ID Change

   64 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 5, 2024

5. Tracking or Logs for SMS Messages

   8 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

6. Controls for Recording Mute Announcement

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

7. call recording announcement to play even before connecting the call to the dialed number

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

8. Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 4, 2024

9. -ability to edit the outbound caller id so the users can only select the direct number or main company number

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Dec 3, 2024

10. App, RingOut and Caller ID

    10 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 3, 2024

11. Assign a ringtone to a number or group

    45 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Dec 2, 2024

12. Performance report align with user call logs

    104 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGurpreet Singh (Principal Product Manager, Platform, RingCentral) responded

    Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.

    Margarette supported this idea  ·  Nov 25, 2024

13. Sending unlimited SMS to TMobile users

    4 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 25, 2024

14. Conference Call: Drop/Remove individuals during call

    111 votes

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    10 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    As the host, you can either end the conference call or leave the call while the other participants continue their conversation.

    
    

    Note

    This feature is controlled by your account admin. Reach out to your admin if you’d like to turn it on.

    
    

    Learn more here!

    Margarette supported this idea  ·  Nov 25, 2024

15. Better default IVR voice

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 25, 2024

16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    186 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn more about controlling user access to the accept queue calls feature here!

    Margarette supported this idea  ·  Nov 20, 2024

17. Disable accept queue call slide bar on some agents

    30 votes

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    5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, this user setting is available by default, but admins can remove it in the Admin Portal by creating a custom role. Thank you!

    Margarette supported this idea  ·  Nov 20, 2024

18. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    66 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 13, 2024

19. Add external call forwarding option to custom rule at auto-receptionist

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 13, 2024

20. Option for the admin to view who disconnected the call

    47 votes

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    Under Review  ·  12 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Nov 12, 2024