Settings and activity

45 results found

1. Spanish language support with AI Recptionist

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  May 30, 2025

2. AI receptionist gathered information to show in the incoming call details

   2 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  May 14, 2025

3. Google Calendar Appointment booking

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  May 8, 2025

4. Enable AI transcription on Desk phone

   281 votes

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   Planned  ·  78 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Apr 28, 2025

5. Disable star (*) dialing while Voicemail prompt is playing

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Apr 24, 2025

6. iPad Screen Sharing in Meetings. Zoom has this feature (an iPad on the same network can share a screen). As a lawyer, I have some iPad s...

   7 votes

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   Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Apr 22, 2025

7. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

   28 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Apr 18, 2025

8. Allow a "per line" option when adding details via the Contacts "notes" field

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Claire shared this idea  ·  Apr 16, 2025

9. Notes character limits in the contacts field

   5 votes

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   New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Claire supported this idea  ·  Apr 16, 2025

10. Ability for administrator to remove "Generate notes for all calls" function

    33 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Feb 5, 2025

11. Invalid key press entry IVR

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jan 8, 2025

12. When all Call Queue members are on DND status, calls should go straight to Voicemail

    5 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Claire shared this idea  ·  Jan 2, 2025

13. Ability for a member of a queue to send calls straight to voicemail

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Jan 2, 2025

14. Call waiting to apply on call queue members.

    74 votes

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    7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

    Claire supported this idea  ·  Aug 30, 2024

15. when sending fax from profile contacts the default number should be fax number instead of primary number

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 26, 2024

16. Salesforce Call Routing

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Aug 12, 2024

17. The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.

    24 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm pleased to announce that this feature is now available in your account.

    
    

    Head over to Admin Settings - Integrations - REX - Manage Integration

    
    

    There is a new flag available in RingEX Integration to provide ACE permissions to pull contact data.

    Claire supported this idea  ·  Jul 19, 2024

18. Digital line as Outbound caller id

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  May 30, 2024

19. Ability to identify missed calls to the direct number only when in a que

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024

20. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    675 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Claire supported this idea  ·  Apr 12, 2024