Settings and activity

15 results found

1. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Sep 29, 2025

2. Number of Abandoned calls missing from Users report

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Jason Esquivel shared this idea  ·  Sep 3, 2025

3. User Status Details

   32 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Sep 3, 2025

4. Support for SSO across multiple Entra ID tenants.

   106 votes

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   New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Aug 27, 2025

5. Silence Transcribing Announcement

   59 votes

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   New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Aug 26, 2025

6. SMS Outbound Caller ID Change

   79 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Aug 5, 2025

7. Shared SMS were multiple users can receive and send SMS on specific number

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   292 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Jason Esquivel supported this idea  ·  Aug 5, 2025

8. Change frequency of periodic tone on outbound recorded calls

   18 votes

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   0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Jun 11, 2025

9. Show Caller number when specific extension will transfer the call to another extension

   35 votes

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   Under Review  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jason Esquivel supported this idea  ·  Jun 10, 2025

10. Share SMS Template across all users in the account

    41 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  May 20, 2025

11. Poly Lens app

    23 votes

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    Future Consideration  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  May 1, 2025

12. analytics retention policy

    61 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  Feb 20, 2025

13. Customize Time in Performance Reports

    35 votes

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    3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  Feb 20, 2025

14. Using Multiple Entity IDs to one RC Account

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  Jan 9, 2025

15. Quality Evaluation - ability to update / delete comments

    16 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jason Esquivel supported this idea  ·  Jul 19, 2024