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353 results found

  1. TimeClock for Users in RingEX

    Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Text-to-speech option for Voicemails for Call Queues

    Text-to-speech option for Voicemails for Call Queues

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  3. Place holder prompt in phone queue

    When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  4. Interdigit timer

    Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.

    Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.

    For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  5. Need DND to work with call queue pickup

    Currently when a user is in DND state but they are part of a call queue pickup, calls from the call queue pickup queue will still ring through to the user.
    We need DND to communicate with BLF notification service so that DND is working as expected - with no calls coming through to users in a DND state.

    4 votes
    2 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  6. Add another way to get out of the call queue

    Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  7. Main Line Ringing Multiple phones

    We have several phones in common areas that should also be able to ring and be picked up as well.

    In our past systems, we had 5-6 phones ring with incoming main line calls no matter if they were currently on a call or not and you could put that call on hold and answer the other incoming call. I want our current system to be able to do that to include 2-3 "backup" people who have their own lines.

    With RingCentral, the call queue does not allow us to do that. If the receptionist of the queue is on…

    7 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. Ability to assign specific call queue members based on certain dates/times.

    Ability to assign specific call queue members based on certain dates/times.

    3 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Add Rollover extension in IVR setting

    When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. Add expanded view under detailed call log for call queue

    Include an expanded view option under the detailed call log for call queues, similar to the one available when searching for a specific number.

    Please check comparison on the uploaded files.

    4 votes
    1 comment  ·  Call Queues  ·  Admin →
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  11. external call forwarded to call queue

    Is there a way for people answering calls in a RingCentral Call Queue see prior to answering the call who the call was originally for when a direct call to someone is forwarded to a Call Queue?
    Currently on our RingCentral the person in the Call Queue just sees it as a general call to the Call Queue and not as call originally for someone else's number which has been forwarded to the Call Queue

    4 votes
    1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  12. maximum caller wait time in queue

    Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.

    5 votes
    0 comments  ·  Call Queues  ·  Admin →
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  13. Call recording message in spanish

    Customer would like to have a Call Recording greeting in Spanish Because his RingCentral account caters to both Spanish and English Customers

    5 votes
    1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  14. Ability to manually forward the calls waiting in queue to voicemail

    Ability to manually forward the calls waiting in queue to voicemail

    6 votes
    1 comment  ·  Call Queues  ·  Admin →
    How important is this to you?

  15. Customize option for voicemail notification from call queues

    Customize option for voicemail notification from call queues

    4 votes
    0 comments  ·  Call Queues  ·  Admin →
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  16. CID should show once the call transferred from a call queue to another call queue extension

    Customer would like to retain the CID when a call from a call queue to another call queue extension

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  17. change how call information is displayed when transferring calls from queue

    Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.

    4 votes
    0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  18. call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be

    As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  19. Answered elsewhere

    The ability to turn off the answered elsewhere feature so users can't see who answered the call.

    2 votes
    New  ·  0 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  20. block callers from dialing other extensions while waiting on queue

    I would like to request a feature that allows us to block callers to jump to other queues by selecting a number at an inopportune moment

    1 vote
    New  ·  0 comments  ·  Call Queues  ·  Admin →
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