151 results found
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Don’t want three status options of Available, DND, and Invisible. Want to create multiple status selections, one click, ex. DND – Vac...
...ation, DND- Lunch, DND-Out Sick, DND-Meeting, etc…. Customer wants to define more to DND for phone status and not just setting the “Set Status Message” but expect RC to create custom DND items to select, example; DND-Vacation, DND-Lunch, DND-Dinner, DND-OutSick, DND-Traveling, etc…. They want also the option of changing Available as well with reason codes and not with Set Status Message. If any of DND descriptions is selected, it puts the phone in DND and follow the call handing path.
11 votes -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
53 votes -
Display the name of the called party when adding coworkers to your call flow or when forwarding all calls
Use case 1: Financial advisors would like to add their assistants to their regular call flows for added call coverage. They want the assistants to be able to clearly distinguish which calls are for the financial advisors and which calls are direct to the assistant so they know how to properly answer the calls.Use case 2: Financial advisors often need to temporarily forward their calls to a coworker or assistant. They need to ensure that the coworker or assistant has proper context for the call and that they are receiving a forwarded call and know who it was that is…
7 votes -
Presence - Ring my phone when any user I am monitoring rings - allow the user to select for what device to ring if its the physical phon...
...e or the app. allow the user to select for what device to ring if its the physical phone or the app
2 votes -
HUD restrict extensions in desktop application
As of right now RingCentral allows any user given HUD access in the RC Desktop APP to add any extension in the company (including executive staff). Allowing them to easily see the names of callers, recipients and length of call. This must be addressed.
2 votes -
Video/Meeting Presence in HUD
Have the ability to see if someone is on a video call, meeting or ad-hoc meeting not in the calendar.
4 votes -
Filter the HUD
Filter the HUD list Department
7 votes -
Desk Phone presence
give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.
9 votes -
Ability to view contacts by status (e.g. online)
As a user I just want a list of all my contacts that are available at any given moment i.e. their status is Online right now.Maybe it can be shown as a list on the Contacts page where contacts are listed based on their type currently e.g. All, Company, Guests. Similarly we can list those from my contacts that are Online right now (so based on their statuses).
3 votes -
Have the ability to restrict an extension from adding another extension in HUD in RC App.
Customer called in regarding whether we have the option or setting to restrict an extension from adding another extension on their HUD. Not taking the option of not being able to be monitored by other user, but just to restrict some users to view or monitor others in HUD via the RC App.
1 vote -
Status Share can be seen under HUD and once the DND is off, it will clear the status share
. If the user in on lunch, out of the office, vacation. Another thing is once the DND is disable, status share like "on Lunch" will be cleared automatically. On Status options, we would like to add in meeting.
8 votes -
Phone app shows me as offline when the app is not in use. I don't get incoming calls because it shows me as offline.
Incoming calls don't come through to my phone. I use the desktop app to send texts. I use the phone app to answer incoming calls. I'm unable to change that offline setting from my end. I have to get with customer support for assistance and the wait time is awful - agents unavailable when calling the number; currently have been waiting 45 minutes through the live chat. No one has time to do this.
2 votes -
Manually change status while "In a meeting"
While having your status follow your calendar, it is not possible to manually change your status from In a Meeting to anything else during scheduled times. Your status should allow manual override of In a Meeting should someone still need to accept calls during a scheduled event.
8 votes -
Allow all extensions to show in the HUD and/or Extension List
We have a few telephones that are in common areas, such as in the kitchen / break room, in storage rooms, in conference rooms, etc. I don't currently see any way to add these telephones to the HUD or Extension lists inside the Ring Central (Avaya Cloud Office, in our case) app. Please add this capability.
3 votes -
Option to add other status updates for agents
Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
2 votes -
Speed dial/Soft key option available for users in the Admin portal under Presence settings
Users will be able to set up speed dial for supported phones easily, this makes communication faster and easier for large companies.A customer actually had the option available and was able to set up the speed dial on a Poly VVX 450, and a couple of days later, the option is no longer available.
8 votes -
HUD Features
We would like to have the HUD active for some users at all times. The real issue is that the pop up for the HUD has to be opened each day, we would like to have the HUD pop up open automatically for the users if possible.
18 votes -
Rearrange lines on Phones without having to delete lines and add them again
I'd like the ability to rearrange lines in Presence without having to delete the queue and add it again.
3 votes -
Share status permissions
The Share status button should not be tied to Message Tab Shown in Main Navigation permission. Instant messaging and your availability are not the same thing.
6 votes -
ability to see how long a user has been online but inactive.
It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being able to understand patient complaints regarding our phone lines and the analytical provided by RingCentral is essential ensuring our office is performing at an optimal and satisfactory level. This would be applied to the RingCentral phone, app, and web.
2 votes
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