122 results found
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Admins for Greetings only
An option where they would be able to set up a role that would only allow to update the Greetings for the Call Queues, or other group extension if needed. A customized role which would not allow other features to avoid unncessary changes on the account.
1 vote -
Paperless Invoice
Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?
As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
text
the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…
2 votes -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
Company directory on Yealink phones
Access Company Directory on Yealink phones without LDAP configuration
2 votes -
Assign specific IP address to user
Assign a specific IP address to a user
1 vote -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
2 votes -
multiple devices
We need the ability to allow multiple devices per login. Our Intake department depends on that feature to access Fax referrals that are critical for our business. We have been able to access the faxes for years until a recent update.
2 votes -
Change to a different extension on RingCentral App
It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential
1 vote -
Performance report Missed call
We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls
8 votes -
Automatically block calls if marked as spam
Add an option to automatically block calls if marked as spam
15 votes -
Turn Off the ability for users to modify their call handling
For All Users and new added user extension, Ability to turn the user access for user call ahndling
2 votes -
Ability to change the time limit before the access code sent to the email expires
Ability to change the time limit before the access code sent to the email expires
2 votes -
Ability to block robocalls on a per line bases
Ability to block robocalls on a per line bases
3 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
1 vote -
Assign RingCentral License to Extension without phone number
Summary:
Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
Benefits:
Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
Cost Optimization: Organizations could…9 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
3 votes -
Giving one user the capability to change other users status in event that they forget and are out of office.
I answer the majority of calls for our office and it is helpful to know when someone is in their office, meetings, or working from home. Users often forget to change their status and I would like to have access to do that for them.
2 votes
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