111 results found
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Single number and multiple logins
Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.
3 votes -
Ability to archived call recordings to separate FTP servers.
Archived call recordings from BYOC will be routed to a separate FTP server, resulting in call recordings being distributed across two different FTP servers.
1 vote -
Mobile browser support for RCV
At the moment, when we tested it, it isn't working at all on Chrome. When we tried using Safari for IOS, we found out that it isnt consistent, sometimes it would let us use Safari and sometimes it would require us to download the app.
1 vote -
Enable Replying to Messages from 'All Messages' Tab
Allow agents to reply to customer messages directly from the 'All Messages' tab in the RingCX Agent interface, instead of navigating to the 'My Messages' tab.
1 vote -
Admins for Greetings only
An option where they would be able to set up a role that would only allow to update the Greetings for the Call Queues, or other group extension if needed. A customized role which would not allow other features to avoid unncessary changes on the account.
1 vote -
Paperless Invoice
Can ringcentral automatically email your bills to me so I don't have to download pdf in billing section?
As of now, RingCentral does not offer an automatic email feature for sending billing invoices directly to your inbox. All billing communications are sent exclusively to the email address listed on your account's Billing Overview page. To ensure you receive all crucial billing information, updates, and notifications in a timely manner, please review and update your billing contact information accordingly. Alternatively, you can manually download your invoices from the Billing section of your RingCentral account and forward them to your desired email…
1 vote -
Option to disable the users from using company phone numbers as caller ID number
Looking for the option to disable the users from using the Phone number as their Caller ID number on the drop down.
1 vote -
text
the new way to text is not efficient. When in business, you have to follow a thread. The new pop up "blind text" is annoying and time consuming as you have to use the search bar. You simply can no longer put in the number and pull up your thread. What used to be an efficient one step process is now 2 -3. We could pull up text, hit dial to leave a message, and follow up text. Now we have to dial, go back and insert number for text, and then text blind. When working with candidates it may…
2 votes -
Customizable Hold Alert Timing and Distinct Alert Tone for Held Calls
I’d like to request enhancements to the user experience related to held calls within the RingCentral system.
Currently, the hold alert (or Hold Recall) timing is set to a default of one minute, with no option to adjust it. I would strongly recommend implementing the ability for users (or administrators) to modify this interval in 30-second increments. This would allow users to better manage reminders based on their workflow and minimize the risk of overlooking calls placed on hold.
Additionally, it would be extremely beneficial to allow users to customize the alert tone for held calls—making it distinct from the…
1 vote -
Company directory on Yealink phones
Access Company Directory on Yealink phones without LDAP configuration
2 votes -
Assign specific IP address to user
Assign a specific IP address to a user
1 vote -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
2 votes -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
10 votes -
multiple devices
We need the ability to allow multiple devices per login. Our Intake department depends on that feature to access Fax referrals that are critical for our business. We have been able to access the faxes for years until a recent update.
2 votes -
Change to a different extension on RingCentral App
It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
5 votes -
Turn Off the ability for users to modify their call handling
For All Users and new added user extension, Ability to turn the user access for user call ahndling
2 votes -
Ability to change the time limit before the access code sent to the email expires
Ability to change the time limit before the access code sent to the email expires
2 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
1 vote
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