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Phone & Messaging

Phone & Messaging

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37 results found

  1. Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.

    48 votes

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  2. If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…

    45 votes

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  3. The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging…

    32 votes

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  4. Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.

    24 votes

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    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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  5. The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…

    24 votes

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  6. In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

    17 votes

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  7. RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:

    Arial
    Comic Sans
    Verdana
    Helvetica
    Tahoma
    Century Gothic
    Trebuchet
    Calibri

    In addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.

    5 votes

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  8. Add an option to automatically block calls if marked as spam

    4 votes

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  9. The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.

    4 votes

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  10. Customer called in asking if its possible 2 different credentials on the same user extension

    4 votes

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  11. Have a standard user to toggle to specific call queue they are member of and not just the general call queue.

    4 votes

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  12. 3 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading

    3 votes

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  14. To have the ability to retrieve transcripts for previous voicemails before enabling the Voicemail-to-text feature

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  15. The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.

    2 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  16. Summary:
    Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
    Benefits:
    Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
    Cost Optimization: Organizations could…

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.

    2 votes

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  18. 2 votes

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  19. Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.

    2 votes

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  20. It would be nice to have a feature that lets you view all the call history and all the sms for all extensions in the app apart from the admin portal so we could be more efficient in managing all our reports

    2 votes

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