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130 results found

  1. creating or editing tab names under contacts

    creating or editing tab names under contacts

    4 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  2. Hide the hidden Global Address List to the RingCentral app

    Hide the hidden Global Address List to connected to the RingCentral app

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  3. Notes character limits in the contacts field

    The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.

    5 votes
    New  ·  2 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  4. Quick Contact Edit

    Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

    Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  5. Ability for the employee to put the customer's information on a pop up window while on a call for future refernce

    Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  6. Caller ID/ Contact

    Company Caller ID will appear on the device of the callers once they called the company number.

    4 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  7. Customer wants an option in the app to only show the users as part of the Company Contacts

    When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    6 votes
    New  ·  1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  8. Custom Template for Adding Shared External Contact

    Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template

    3 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  9. Access external contacts via ric phone app

    imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  10. Ability to categorize group contacts ( fax & text)

    trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text

    3 votes
    New  ·  1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  11. Ability to have different caller id name to a different numbers on the account

    Ability to set different caller id name to a different number on the account based on the business needs.

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  12. Contact Center Routing Number in the RC App directory

    Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).

    2 votes
    New  ·  0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  13. Allow duplicate contacts during upload

    Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    7 votes
    1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  14. https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48018740-automatically-share-new-contacts-with-team

    Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.

    3 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  15. Customer would like to have their nick name as caller ID instead of Full Name (internal calls)

    Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.

    2 votes
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  16. External shared directory - cannot input the same data for mobile numbers and company number

    When you export the existing file, you cannot put the same data for mobile numbers and company numbers. It will give you an error unless it is a different number. Hope you can input the same number for them.

    5 votes
    2 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  17. RingCentral Should allow to connect contacts to multiple outlook account (emails)

    RingCentral Should allow to connect contacts to multiple outlook account (emails)

    1 vote
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  18. Export Company Contacts

    Export Company Contacts from the Admin Portal to Excel.

    18 votes
    4 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  19. Desk phones to have Shared Contacts Feature

    allow shared contacts to work on desk phones

    8 votes
    1 comment  ·  Contacts  ·  Admin →
    How important is this to you?

  20. External contacts for federated account

    External contacts shows in both accounts.

    1 vote
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?
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