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  1. It would be very helpful if there is an option to upload a company wide phonebook that will be used by all users. I just spoke to Ringcentral support and was advised that at the moment, the only option is to upload individually to each user which is not ideal and time consuming. A better option would be to upload to the admin portal and all users can pull the contacts from there and it would be great if each user is given an option when saving a new contact to either save it as a local contact (for their…

    59 votes

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    Planned  ·  6 comments  ·  Contacts  ·  Admin →
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  2. When I am sorting call history or starting a new call, it should filter results from company, and first and last name. Currently it only filters results form first and last name of contact.

    51 votes

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  3. Sync contacts from portal to deskphones

    31 votes

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    Under Review  ·  3 comments  ·  Contacts  ·  Admin →
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  4. With large organizations, 10000 contacts is nowhere near enough to support the amount of contacts we would like to sync into RingCentral for the Caller ID. This limit is arbitrarily low and should be raised.

    31 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  5. Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created.It would be useful to eitherProvide for the ability to choose subfolders to sync with from the RingCentral AppJust recursively look in the subfolders and sync everything within RingCentral.

    28 votes

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  6. Our company synced our RingCentral account to our Zoho CRM, but the CRM contacts are not shared/synced back to RingCentral's contact database in either the RC desktop or mobile apps. Please add a feature to sync the contacts between the two systems.

    18 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  7. Ability to see user status in all web/desktop views would be a timesaver.

    18 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  8. Using the Desktop app the only options I have under Settings | Calendars and Contacts are Microsoft (365) and Google. We don't use either of these. Our organization uses an on-prem Exchange server and Outlook. We want to access our contacts using the Desktop app, too! We have the Outlook add-in, but we'd like to "advertise" to our employees that they can do everything communication-wise from within the Desktop app.

    13 votes

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    Planned  ·  3 comments  ·  Contacts  ·  Admin →
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  9. Export company contacts for user view. It would be easier if we can also download company contacts even in user view.

    12 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  10. It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,

    12 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  11. In contacts, contacts are grouped by Company, Guests and Personal. A feature should be introduced to allow users to create a separate contact group (eg. Clients), for ease of sorting and allocation of contacts.

    12 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  12. This applies to the RingCentral app on Mac (not sure it if would apply to Windows as well). In the old RingCentral Phone app, it would integrate with the Mac's local Contacts app (Settings > Contacts > View Mac Contacts). Doing this would allow the list of calls/texts to be populated with the callers' names instead of phone numbers. This was great. In the new RingCentral combined app, this isn't possible. Under Settings > Calendars and contacts you can connect the app to Microsoft and Google, but not your local Mac Contacts app. Thus I currently have to run both…

    12 votes

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  13. Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice

    9 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  14. When a contact is imported from Microsoft Office 365 to RingCentral it should show the contact's first and last name in the RingCentral Desktop App.

    9 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. Export Company Contacts from the Admin Portal to Excel.

    8 votes

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    2 comments  ·  Contacts  ·  Admin →
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  16. We'd love to have "Quick Contacts" or "Favorites" feature on RC:MVP desktop version.

    8 votes

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    Under Review  ·  2 comments  ·  Contacts  ·  Admin →
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  17. Really need to be able to compartmentalize the contacts into categories at will

    8 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  18. The Microsoft/Office 365 global address book consists of "mailboxes" (@domain) addresses and external address "contacts" (vendors, friends, etc...). Only the mailboxes show up in the ACO desktop and web app. For some reason the ACO isn't able to connect to the "contacts" in the GAL. Personal addresses created on a user by user level show up but not the "contacts" that are shared throughout the company in the GAL.

    7 votes

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    Under Review  ·  1 comment  ·  Contacts  ·  Admin →
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  19. When a call comes into a team member from ring central, there should be a way to save that call under a master account so that all team members have it saved going further and the next time that call comes in, the team members will know who its for and to pick up. Another way is if one person on the team saves and then its pushed to other team members automatically.

    7 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. RC Mobile app defaults to company contact list for default contacts so you have to swipe multiple times to access your personal contacts. This becomes cumbersome if you are using ringcentral mobile app for most of your calls to your personal contacts. Suggestion is to allow users the option to select which account list they want the app to default to: Company, Guest, Personal, Teams, or Other

    6 votes

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    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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