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Phone & Messaging

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70 results found

  1. Export Company Contacts from the Admin Portal to Excel.

    8 votes

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    2 comments  ·  Contacts  ·  Admin →
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  2. When the customer is in the "Contacts" Menu and selects ALL, it shows every single account in their AD environment. The customer wants an option in the app to only show the users as part of the Company Contacts.

    5 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  3. Customer wants to have all the contacts they are adding in one extension(101) to be syncronized with extension 102 without manually adding the phone number

    4 votes

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    1 comment  ·  Contacts  ·  Admin →
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  4. Customer would like to have an option when the call comes in a separate window will open that allows them to enter customer details such as First name, Last Name and Date of Birth

    2 votes

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  5. Please allow the upload of CSV template to go through even with duplicate contacts, and then simply show error notification after the upload to automatically delete the duplicates instead of rejecting during upload.

    2 votes

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    1 comment  ·  Contacts  ·  Admin →
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  6. allow shared contacts to work on desk phones

    4 votes

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    0 comments  ·  Contacts  ·  Admin →
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  7. Whenever the customer added a contact to her ringcentral application, she wants the contact to be automatically added to her assistant's contact in ringcentral app.

    3 votes

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    0 comments  ·  Contacts  ·  Admin →
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  8. Custom Template for Adding Shared External Contact - ability to add Fax Number column in the template

    2 votes

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  9. trying to categorize contact, which I found that I can make a group. I created a test group and it's not showing up to be a contact to text

    2 votes

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  10. Ability to set different caller id name to a different number on the account based on the business needs.

    2 votes

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  11. Customer wants to be able to see how many contacts she has in total on her desktop app.

    3 votes

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    1 comment  ·  Contacts  ·  Admin →
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  12. Sometimes we need to do an Edit on a contact after an incoming call, but we can't just click on the call log and do a quick edit, we have to go to the contacts list, search for the contact and then edit.

    Adding an Edit option on the call log when the contact is already added to the list of contacts will minimize data entry.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  13. Company Caller ID will appear on the device of the callers once they called the company number.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  14. contacts we need an option to give custem ID as aposed to option only Mobile, Buissness, Home Company , Fax ,Assistent, Car, other.

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  15. imported contacts using shared directory using admin portal
    visible on RingCentral phone installed on desktop
    Be able to use HUD using external contacts

    1 vote

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    New  ·  0 comments  ·  Contacts  ·  Admin →
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  16. Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).

    1 vote

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  17. Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
    Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  18. When creating a custom role there are some options that are greyed out and are assigned to ALL roles.

    It is necessary to be able to EDIT all categories to create a perfect ROLE.

    For example, I want to create a role with NO access to company's contacts, today that is not possible since that option is greyed out.

    PLEASE, allow SUPER ADMIN to edit all categories and choose what to display to users and what not.

    Should be as simple as enabling the option to edit all categories.

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  19. option to upload csv file and ability to segregated per file

    2 votes

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    0 comments  ·  Contacts  ·  Admin →
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  20. Customer would like to have their nick name as caller ID instead of Full Name when doing internal calls.

    1 vote

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    0 comments  ·  Contacts  ·  Admin →
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