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  1. Sometimes we need to Edit or View a contact when we are texting them or receiving a text from, You can't do this quickly in the Desktop app. You have go to Contacts, Look for the Contact then Utilize the Pencil etc.

    Same process for viewing the Contact information while texting them. You can't see their information quickly.

    I think the Contact Management of the Desktop App needs a lot of improvements.

    1 vote

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  2. we need the ringcentral saved contacts to reflect when the call is being forwarded to an external number, so we will know who is the person calling.

    1 vote

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  3. Filter calls contents, block inappropriate contents

    2 votes

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  4. Created a group under personal contacts but does not reflect in the Ring Central App

    1 vote

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  5. Have an option to transfer a contact from one category to another ( Example from personal to company)

    1 vote

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  6. I need to export my contact list. I am using the mobile app on my iPhone and there's no option to export or share my contacts

    1 vote

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  7. My company uses RC on personal phones. Have a setting for each contact to preselect if RC or personal line should be used to make outgoing calls

    1 vote

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  8. Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
    I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.

    5 votes

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  9. Customer would like to have the option to filter out his contacts from the RingCentral app. Filter in terms of the contacts that came directly from his phonebook and also a filter to sort out the ones that he saved directly from the RingCentral application

    1 vote

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  10. Ability to change the rate center of a number.

    1 vote

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  11. Customer would like to have the option to assign an extension to their existing clients so they can dial the extension number to reach out to their clients instead of dialing the numbers

    2 votes

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  12. Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.

    Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
    Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
    Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.

    2 votes

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  13. I see where we can create a "team" in the contacts section, which allows you to invite members from work. What about the ability to create groups for just your regular contacts? I'm a recruiter and it'd be handy to have my candidates listed under groups such as "On assignment" or even by skills like "machine operators" or "warehouse workers".

    1 vote

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  14. This is a common ask in the retail market like we faced during the DECATHLON project.
    This will allow for the end user to access a directory based on the following:
    -/ Global Directory (e.g. all stores) tier
    -/ Regional Directory (e.g. stores in 1 city) tier
    -/ Local Directory (e.g. specific store site) tier

    Every store is usually autonomous and needs access to his own directory and is not shared among other stores.
    In case we can’t support site directory - as a minimum the ask is to support search based on multiple criteria:
    Criteria would be coming from…

    7 votes

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  15. Customer currently do not have a way to be able to edit shared external contacts.
    Current method to edit via csv file and re-upload the template is such a hassle and inconvenient for user adding or editing shared external contacts,

    Customers would like to have a feature where

    1.) Shared External Contacts can be edit using Ringcentral App or SW
    2.) Upload Shared External contacts without using .csv File
    3.If 2 is not possible at least add shared external contacts without downloading the whole data of the template.

    4 votes

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  16. Let us add or remove the "middle name" info to the name column in the call log. When using the desktop app the middle name info is shown in the call log. When using the web admin portal and associated extension, the call log only shows the first and last names. I understand not everyone will want to have the middle name listed in the call log, so if we could more easily add or remove the contact info we want listed in the call log that would be great.

    1 vote

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  17. Add Emergency Numbers like 911 using External Shared Directory

    1 vote

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  18. Have an option for the Super Admin to export all user's contact lists in one go.

    5 votes

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  19. Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .

    5 votes

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  20. creating or editing tab names under contacts

    3 votes

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