170 results found
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Feature Request: Show outgoing fax number for every user
At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.
15 votes -
Save glip app fax contact using company name
When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".
1 vote -
Ability to receive fax, even when "Take Messages" feature is disabled for the user OR if user's IP Phone status is "Offline"
Customer does not want voicemail enabled for certain users, but still wants to receive inbound faxes. Disabling the "Take Messages" feature under the User Settings within RCO will also disable the ability to receive any inbound faxes to the User's dedicated phone number. In the Call Log, it also makes mention that the fax may be rejected due an IP Phone being in "Offline" status. What is the user was strictly a softphone user and did not have their softphone launched in the middle of the night, but expected to receive any inbound fax to their number?!
10 votes -
Group Owned Inbound Fax Only Phone Numbers
Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…
12 votes -
API for Outbound User Email for Faxing
Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.
2 votes -
Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA
Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…
69 votes -
9 votes
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Multiple unique user logins for shared extensions
Healthcare customers using RC Fax typically have different groups using the same fax numbers to fax HIPAA sensitive information. Currently, the RingEX portal doesn’t provide multiple logins on the same fax number. Sharing a login may not comply with security policies and may cause issues with HIPAA.
1 vote -
Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)
Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.
6 votes -
Custom Fax Cover Pages (as is available in RC Phone)
The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.
12 votes
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