2854 results found
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Allow Editing the name on the "From" field for Faxes
-This is useful in a way that users does not have to get in their service web accounts to edit their names every time they send a Fax-Would give users security and privacy as they don't want their last names to appear on the Fax Message
1 vote -
Turn off the notification on RC app when a user log in from a common desk phone
Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone
1 vote -
time statistics in the RingCentral App
Would it be easy to have a time option for the RingCentral application, How can I add a column with this data
1 vote -
Undelete a note in RingCentral
Recently a posted note in RingCentral disappeared. I'm not sure what happened to the note but it got me to thinking that there should be a trash for recently deleted notes to avoid losing important note/projects.
1 vote -
MOBILE APP REFRESH STATE
mobile app should an auto refresh state when getting disconnected to network or when changing networkapp should reinstate connection to internet source as soon as it check that the mobile phone is connected to a new network
1 vote -
1 vote
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Option to show incoming call information without receiving the call
It will be great it we have the option to see incoming calls including the callerID from the Main number on the Desktop App even though my number is not listed to receive the call.
1 vote -
Allow Admin to Disable Banners on RingCentral App
There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being directed to the RingCentral Phone app. Please review your settings if you want to see incoming calls in this app." cannot be removed permanently which some users find annoying. There should be an option to remove these banners permanently that can be a setting on the app or an admin setting.
1 vote -
Make invisible mode more prominent
Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on invisible during night hours but forget turning it off during the business hours.
1 vote -
RingCentral App - Sending MMS in Mac OS device
RingCentral App - Sending MMS in Mac OS deviceCustomer computers are using are Mac OS computer and tend to use formats native to apple. Customers is looking for option that format from Mac OS device can be change in the RingCentral app when sending MMS or media files
1 vote -
Signing Off the app should remove the member from the call queue
When logged off from the system, a member should not have any calls getting forwarded to external number coming through the call queue. Should set the member as DND status automatically without manually changing it on the extension.
1 vote -
Ability to set language settings in RingCentral desktop/web app.
Please add option to change the language settings so that texts are not censored.
1 vote -
filter to check the usage of desk phones within ringcentral on analytics
to track if the desk phones are being used by the employees
1 vote -
Have the option to mute/silence individual contact
Enable users to mute individual conversations or calls while still receiving messages, without resorting to blocking or activating the "Do Not Disturb" (DND) mode
1 vote -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
1 vote -
Ability to confirm Expressed Link - Email on other PC while on remote.
The ability to confirm the Expressed Link within the email application should be available when accessing the computer remotely via a desktop session.
1 vote -
Toggle option for Users to choose their queue
Customer would like to have an option for her users to have the capability to toggle on which queue will they answer so they can manage their queue anytime that they want
1 vote -
CALLER ID NICKNAMES FOR DIFFERENT OUTBOUND SYSTEM NUMBERS
Hello, I have a business here in the US , that represents 13 different companies in different matters, When outbound calling we can set up 13 different numbers to call out from , However in order to remember which company is attatched to which number there is currently no way to label the outbound number, On the call out number toggle, it lists all numbers as "Direct Number" Making it very confusing for staff to call out from the correct number as all IVR menu numbers are called , "Direct Number"This is a request to add either the IVR menu…
1 vote -
Show full name of the call queue calls
Call queue calls when answered only show the number and PART of the call queue name and agent it would be helpful to display the entire call queue name
1 vote -
Disable/Remove the Extension number when the users need to send a text message to another user internally.
Whenever the users are sending an SMS internally using the app and searching for the name of their co-users the extension number of their co-users is also showing so if the sender clicks the extension number it will route them to a different conversation. What we want is to make sure that for SMS if the users search for their co-user name then only the primary number will show. All SMS communications should be using the "Primary number" by default across all apps if it's possible.
1 vote
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