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2930 results found

  1. Shared Voicemails: Increase number of voicemail boxes per co-recipient

    It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.

    89 votes
    Under Review  ·  23 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Recover call recordings for past 90 days

    I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.

    86 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Caller ID for every extension

    I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.

    85 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. SMS Auto-Forwarding

    The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension

    85 votes
    Under Review  ·  24 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Group Text Messaging

    I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…

    85 votes
    Under Review  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    84 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Send Group Voicemails to a RingCentral Team

    It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…

    84 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Permanently minimize the AI Notes and Transcript box

    Users asking to disable the the popout for notes and transcript when they dial a phone number

    • you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
    • please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
    • some users may want the AI assistant for other areas of the app but not for the pop…
    82 votes
    20 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Shared Contact List with all users

    We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    79 votes
    12 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Ability to disable pop up on the incoming call using RingCentral app

    Ability to disable pop up on the incoming call using RingCentral app

    79 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Caller ID name support on mobile numbers

    Customer wanted to show their caller ID name even when calling mobile numbers

    78 votes
    Under Review  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Contacts Syncing on the Glip App

    77 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  13. Please add an optional setting to automatically forward all calls when on a call or video.

    When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.

    77 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. configurable change time of presence status to inactivity

    current situation:
    The presence status automatically changes from "green" to "grey(offline)" after 15 minutes of inactivity, although the user is working on the PC (app in the background)

    Request:
    The change of the presence status in case of inactivity must be freely configurable (after time or no change) include the option to deactivate.

    76 votes
    Under Review  ·  18 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Fax transmission notification to include copy of fax.

    Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.

    75 votes
    Under Review  ·  6 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services

    Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…

    73 votes
    Planned  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. User group access call log of the same user group

    ☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.

    72 votes
    Future Consideration  ·  15 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Save custom status

    I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.

    70 votes
    Implemented  ·  13 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. CNAM for a mobile carrier

    Hi TeamPlease have a feature for CNAM to work on mobile carrier

    68 votes
    Under Review  ·  12 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Audio Tone when a call disconnects

    A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.

    66 votes
    Under Review  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?
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