2876 results found
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SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
82 votes -
Shared Contact List with all users
We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature
79 votes -
Recover call recordings for past 90 days
I was unaware of Ringcentral's data retention policy and lost access to my prior call recordings. It would be very helpful to be able to recover these call recordings past the 90 day retention window.
79 votes -
Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
78 votesHi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.
Thank you!
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77 votes
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Please add an optional setting to automatically forward all calls when on a call or video.
When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.
77 votes -
Fax transmission notification to include copy of fax.
Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
72 votes -
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
71 votes -
User group access call log of the same user group
☐I have sales department that for training purposes would like to access call log for their own department. I don't want them to be in manager/admin group because they should not see call log of management or CEO.
71 votes -
Caller ID name support on mobile numbers
Customer wanted to show their caller ID name even when calling mobile numbers
70 votes -
Save custom status
I understand that we can set a custom status and I understand that there are 6 "canned" statuses. I would like the ability to either edit those 6 canned "slots" or add my own custom statuses that I might use frequently. I would find this super useful during work from home times.Examples: "Picking up the kiddo from school", "Away for lunch", etc.
70 votes -
Ability to disable pop up on the incoming call using RingCentral app
Ability to disable pop up on the incoming call using RingCentral app
66 votes -
Domain Control
Please add a "domain control" option. It would be really nice to block people from creating "personal" RingCentral accounts using a corporately controlled domain email address.
65 votes -
Shared Voicemails: Increase number of voicemail boxes per co-recipient
It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to increase this number or make it unlimited.
64 votes -
Custom Emojis
It's a fun thing for a team to do, it's a feature in Slack that we all miss.
63 votes -
Audio Tone when a call disconnects
A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes it is hard to know if the call was disconnected or if the window is lost somewhere on the screen. Time is spent double checking if a call is still active or not rather than having something notify you appropriately.
59 votes -
Site specific directory, Hide the company directory from specific users only
Hi, We are working with a blind users on this application and we have multiple sites across the same Ringcentral account, it has been suggested I submit a feature request so that we can work towards hiding the company directory from specific users, this would allow for a site specific directory to only view the contacts from that site. At the moment the software is still unusable because our staff member is getting lost between the different sites as there is no way of her to be able to tell what site the extension is from, If we could filter…
57 votes -
Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…
57 votes -
Team Profile Pictures (Upload/Add)
Having the feature to add/upload PNG/JPEG pictures for teams/groups (just like individual profiles) this would make it easier to view what team has updates and create an easier to use flow. For both the Mobile App and Desktop App.
57 votes -
Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services
Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…
56 votes
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