2866 results found
-
Mobile App to allow incoming calls to AUTOMATICALLY connect to bluetooth device (i.e. airpods)
Being hands free when talking to customers on the Ring Central mobile app is essential for us at our company. All of our company calls are forwarded to the cell phones of our customer service reps and they answer via the Ring Central mobile app.If we dial out on the mobile app the bluetooth (air pods) connect automatically. However, if an incoming call comes in, we have to click on "Audio" and then select the Bluetooth device we want to connect to. This happens for every single incoming call which is terrible because we cannot hear our customers until after…
1 vote -
To return the pop out messaging function
It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation
1 vote -
Drop Down allows users to choose their outbound caller id number
Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.
1 vote -
Disable video option when on an active call
There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.
1 vote -
Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Show user timezone on RC Profile
It would be handy to have a user's time zone included on their profile page in the RC app. Either if it's manually set by an admin in the user regional settings, or maybe offer a "publish time zone" toggle in the user App settings (handy for users that travel a lot). Both on the small popup when you click a user's avatar, and on the sheet when you click Profile.
1 vote -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote -
Print to Fax plugin or extension for RingCentral Web Browser App.
Since the Print to Fax plugin is already available in the RingCentral Desktop App platform, it would be convenient for the customers if this plugin were available on the Web Browser Platform.
1 vote -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
1 vote -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Allow shortlinks in SMS
Customer received an email communication from their CRM "Bats CRM" that they finally reached an agreement with RingCentral regarding problem of sending shortlinks via SMS Platform. Advises customer about our RingCentral SMS/ MMS content policies. https://www.ringcentral.com/legal/sms-mms-content-policies.htmlBut customer would like to see if their will be any chance that it can become available to us soon.
1 vote -
Remotely uninstall RC app.
I'm trying to find a way to remotely uninstall all ringCentral so that I can reinstall the RingCentral MSI and fix this. We have around 300 desktops and while not all of them are having this problem, I can't go computer to computer uninstalling this by hand.
1 vote -
Have a tracker to see who responds to the message on the group chat.
It will be nice to track and see reports who has responded on the messages on the Group chat.
1 vote -
Other option in Call queue waiting time if member is unavailable
Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting
1 vote -
add click to text icon
Click to text icon should appear in contact file click to dial icon for call
1 vote -
CALLS POPPED UP ON BOTH MOBILE APP AND COMPUTER
The cx requested to have a toggle switch - for calls coming in to their devices, they do not want to receive it on both of their mobile app and computer. They requested if we could have a feature wherein call comes in to one device only.
1 vote -
Toggle Button on the App to Turn on and Off Devices
It would be helpful to have a capability on the app on which the device the call would ring to - between the app or the physical phone assigned to the extension. This is a lot easier instead of going to the admin portal.
1 vote
- Don't see your idea?