2931 results found
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Send SMS using personal mobile number
Send text messages from personal cellphone numbers using the RingCentral app and allow receivers to reply to them.
1 vote -
Ability to Use RC Active Call buttons while using Carrier Minutes
Ability to Use RC Active Call buttons while using Carrier Minutes
1 vote -
Access app features when using desk phone
A feature in which when a call is made on the desk phone`s handset, will still have the capability to utilize the features in RC app such as placing the call on hold, transferring the calls while on an active call
1 vote -
Sync Quickbooks Contacts
I would love to be able to sync Intuit Quickbooks contacts so that when one of my customers calls/texts their name shows up on caller ID and I could maybe even see their info from Quickbooks.
1 vote -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
1 vote -
Link to Microsoft SharePoint folders
We would like the ability to insert a link to a Microsoft 365 SharePoint folder in a message to another staff member. Allowing use the ability to quickly open the SharePoint folder and access the file inside for review and approval.
1 vote -
Notification when someone answered the call from call que
We should have notification on our end if the other user on the call que answered the call so we know that they get the call.
1 vote -
Ability to auto join and manage a private team
We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.
1 vote -
ipad phone app use Ringcentral app as backend calling facility/Click to dial through Ipad
Wanted functionality whenever anyone makes an outbound call through the Ipad phone app, you have a functionality to choose Ringcentral app as a dialer. Current Ipad air version doesn't show the Ringcentral app as an option within the Ipad's phone app to make calls.
1 vote -
Edit individual events within a repeating schedule.
If an event is set to "repeat", ex. weekly or monthly, it would be helpful to have the option to edit the description section (and possibly other details, like the "location") of single events within the series...for example, a weekly meeting that features a different topic each week.
1 vote -
Closing call window with X close button does not end call
We have had a few users who have chosen to close an active call by hitting the X close window button and not the red end call button. They get a pop up that says the call will end when the window closes, but it does not. The call stays active and can still be heard. This has been resolved only by closing and relaunching Teams, killing and and restarting the plug in or restarting the laptop. I tested on a couple system. One had plug in 23.1.30 and closing the window ended the call. All other systems are on…
1 vote -
Inviting Meeting Attendees cannot do screenshare
invited participants for meeting [via meeting link] cannot do screen sharing
1 vote -
Groupchat leaving in Text Messages
Customer wants to have an option to leave a group chat in his text messaging.
1 vote -
Save meeting ID
When joining a meeting ID for a conference room that has the same ID set, it would be useful to be able to select from a recently joined meeting to be able to attend that conference room meeting again without having to type in the meeting ID each time.
1 vote -
RingCentral App Customize Call History
The "All Calls" screen will accumulate weeks and weeks of calls that takes me some time to delete. I wanted to be able to set the "All Calls" screen to only show the last 10 calls, +/-. I do not need volume of calls that accumulate on this screen.
1 vote -
Post message via email directly into a particular task
We currently use the "Post message via email" feature in Conversations/Teams to receive notifications triggered by particular scripts. Works great! It would be nice if we could also make these messages go to particular tasks for better organization. Right now it's conversationid@accountid.mvp.ringcentral.com and it would be nice to also have conversationid+taskid@account_id.mvp.ringcentral.com, for example.
1 vote -
Manage Call Handling on RC App.
Customer should be able to manage the call handling when logged in using the admin on the app, to be able to modify the Ring Groups and Ring settings as well.
1 vote -
Script to Update or Install RingCentral app
Submitting this feature to have an option for a script to install an update for RingCentral desktop app
1 vote -
Enable the user the ability to turn features like text messaging OFF
I do not want to receive text messages on my cell phone and in ring central, especially from personnel not from within my organization.
1 vote -
Unable to retrieve LOGS (CALL/SMS), FAXES & Voice messages after account migration
The customer did migration and did not know that after that it would wipe up the information of the lines like call logs, SMS.
1 vote
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