← RingCentral Ideas

Settings and activity

23 results found

  1. Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file

    3 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul supported this idea  · 
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    Paul commented  · 

    This does not have to be a comma. They could provide guidance here. Using a + symbol might also pause, or a 'p' in some systems. A comma would be fine too (this would require they use a different symbol like ; for the CSV instead of a ,). But anything to include a pause would work.

  2. Consistent 'Delete' and 'Mark as Read' buttons on Voicemail

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Paul shared this idea  · 

  3. Remove Microsoft Support from SUSPECTED ROBOCALL classification

    4 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Paul shared this idea  · 

  4. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    214 votes
    36 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239
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    Paul commented  · 

    @Jessica Hernandez - is this going to be implemented for general calendar events at any point? Some folks are invited to Teams or WebEx or simply are in a physical meeting and it's really .... "2012" to have to change the app to Do Not Disturb manually every time a calendar event is happening.

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    Paul commented  · 

    @ADMIN RESPONSE the "implemented" solution is not what the other 'merged' idea was.We want to be able to have any synced Outlook / Google / etc Calendar Event ALSO change DND. It's not unreasonable at all.This being resolved to simply have the description of 'RC Meetings' is not the same as the original request.Please un-resolve this to address the merged idea.https://ideas.ringcentral.com/ideas/CUSTCOM-I-3357

  5. Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

    70 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    An error occurred while saving the comment
    Paul commented  · 

    It looks like this should also merge together with these:https://ideas.ringcentral.com/ideas/CUSTCOM-I-1228https://ideas.ringcentral.com/ideas/CUSTCOM-I-1208And there are probably others. One actually says 'Planned'.However, I can't find any evidence including documents or word from Support to say they are actually planning this...

  6. Upload custom fax coversheets using the "Templates" management feature.

    34 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. Sync RC status with Microsoft Office (Teams/Outlook)

    121 votes
    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  8. Poly VVX Phone Message Light should turn on with Co-Recipients

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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  9. Option to Disable Notification for a single Co-Recipient

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  10. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Set phone to DND during synced calendar meetings (RC or otherwise)

    43 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Shared SMS were multiple users can receive and send SMS on specific number

    716 votes
    146 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  13. the new RC app only shows a maximum 14 days into the future of scheduled meetings, can you please extend to 90 days?

    5 votes
    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Admin →
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  14. Emergency Company Wide Switch to Night Mode

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Set out of office time frame with alternate call handing and voicemail settings

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  16. Add ability for call queue managers or members to manage queue voicemails in the RingCentral Desktop App

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  17. Access and manage Queue Voicemails from within the RC App

    12 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Call Queue voicemails available in RC APP and GUI interface

    63 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  19. HUD pop out window on RingCentral app

    143 votes
    Implemented  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  20. There needs to be a "Clear All" option for missed calls.

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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