Transfer out of Voicemail
Allow callers to press 0, * or # and be transferred to another phone number when the caller reaches your voicemail greeting. Voicemail owners would prefer giving callers a choice on whether to leave a voicemail message, or transfer to another person like an operator, individual or ringing group. Allow within a users voicemail setting to configure the 0, *, or # destination when a caller reaches an individual voicemail box.
Jonathan M
shared this idea
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Hope
commented
So I have a work around, our office has an IVR when people call in initially they press the number they want to go to, and if they get the voicemail I have them dial 00. Since I have my voicemail set to send callers back to the main menu if they press 0 during the voicemail, and the main menu IVR I have set up to go to the extension I want at 0.
So if you'd set up your voicemails to have 0 go to an IVR, then have them dial an extension they want...
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Brandon
commented
We just switched over from Nextiva, and I'm definitely missing this feature.
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Donna
commented
We would like an option after the caller goes to voicemail to select a key number like 0 to go back to an extension or group. Sometimes callers do not want to leave a voice and be transfered back to the someone else that can help them.