IVR voice command
Voice prompt when making selections in IVR menu
Anthony
shared this idea
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Mike
commented
We are in the transportation industry and this would help route calls based on key words and automatically route to the correct extention. This could be a huge benefit and highlight your AI capabilities. Thank you for your consideration.
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Michael
commented
This would be a great feature. Many companies have that ability when you call and get their IVR.
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IT
commented
I would like this feature to be added
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Mark
commented
a feature that will allow voice prompts like "Say 1" to navigate instead of Keypress
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Feorila Loria
commented
For Mr Glen Swenson would like to request to have voice command/automated IVR menu, instead of keying numbers, customer will just say keywords of extension or queue and call will be routed accordingly
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Jona Orlanda
commented
customer want to have speech recognition when customer is routed to their IR menu, its more convenient specially if the customer is driving.
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Something
commented
When calling to a Main number and the account has an IVR. They need to press a number to select.