If I had known what I know now, I would have not ever sign up with RING CENTRAL. Salesperson not very honest.

I was told by sales that this was an option and I've just come to find out that it's not, so I'm not very happy at this point.

It's not a deal breaker but it might become one.

This is Critical feature for us. FirstLight Home Care.

Please resolve this issue.

This future is extremely important. Otherwise drivers will be receiving msg from multiple users which is completely unacceptable, it is catastrophic

This idea has been shared since 2020 but RC has not implemented it. Shared inbox should be available from the RC app, not offered by a third party (Beetexting)

Please RC, help us with this feature.

For our business operations, it is extremely important to have multiple users able to send SMS from the main number. This is essential for maintaining a professional image and ensuring consistent communication with our clients. Since we are a service-based company dealing with sensitive and time-critical matters, having SMS communication centralized under one recognizable company number is crucial for both our internal workflow and for building trust with our customers.

Please consider enabling SMS access from all extensions using the main number — it’s very important to respond and receive text messages

As a growing business with multiple team members handling customer communications, it's essential that we all have the ability to send and receive SMS from the main number. This ensures a unified experience for our clients, avoids confusion, and allows our team to work efficiently across different shifts. Not being able to manage all text communications from one central number creates serious operational challenges and affects the consistency of our customer service.

I asked about this feature when we were first signing up, and it is central to our use. We switched from a cheaper system where this was possible, and now we've lost this key functionality.

I assumed the ability for our team to all send text messages from the same main number was a standard feature since much less expensive phone systems have this ability. With no timeline to make this happen at ring central I’ll need to start looking for a different phone system.

This feature is extremely important for our team.

Allowing only one extension to send SMS from the main company number limits our ability to operate efficiently. We rely on multiple team members to manage dispatch, customer updates, and time-sensitive communication.

Please consider enabling SMS access from all extensions using the main number — it’s a critical need for businesses like ours.

It is essential for our agency to send and receive messages from the same number. This helps prevent confusion among our customers regarding the source of our communications. Additionally, it allows our team to easily keep track of whether we have responded to text messages from customers.

I need to be able to text from the main line so that when a response comes in and I do not see it, another team member can view and let me know or even respond. The customer needs to know they have a number to call or text and not be confused to whom they are speaking to. We are one team and they are speaking to Kicker Insures Me.

This is extremely important to us. Clients get confused by the different numbers. It would make things so much easier on the team and clients to see them from the main number.

Yes, it is extremely important that we all have access to receive and send information from the main line.

This is very important to us. We need this to work so that the team can all see from the main number. Clients get confused if we give them different numbers to send text messages especially if it's a picture.

This was the main reason we chose RingCentral. I assumed it would work. Now I'm not so sure and may have to choose something else. Luckily we hadn't switched all our numbers. We decided to test it with our travel department. Unless this is added soon, we will be going somewhere else.

Vonage has had this for YEARS.

Like, this seems so basic that I didn't even ask about it before signing up.